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I just noticed something weird with our production web servers. First, here’s the basic config: Dell Blade Server Windows 2000 IIS 5 .NET Framework 1.1 SP1 1.4GHz Processor 2GB RAM Now, here’s my problem. Our web app is having memory issues which is causing the aspnet_wp.exe to hit the max...

I’ve searched here and on google, and apparently we’re the first ones this has happened to because I can’t find any information this ever happening. On some machines, we can’t create new shares. We get the following error: The following error occurred while creating the share for Microsoft...

Here's our configuration: Our original Exchange server is Server 2000 SP4 with Exchange 2003 SP1. We have an OWA server on Server 2003 (no SP) and Exchange 2003 SP1 (FE only). I just built a second Exchange server so we can migrate the accounts to the new hardware. It's running Server 2003...

We have an Exchange 2003 server with 4GB of RAM, but when I built the server I was told by the previous Exchange admin to use the Standard server license instead of the enterprise license. After troubleshooting why we weren't using all of the RAM, I found out that we need to add the /3GB switch...

We have a Definity G3Si R9 with Definity Audix Slim as our voicemail solution. The hard drive recently fried (the power connector to the hard drive actually burned), so we had to rebuild it from scratch. Everything is working fine. I ran “set time” and then chose “synchronize with switch”...

We're running on a Definity G3Si R10 and we only have one attendant console. Today she accidentally tipped a vase over and shorted the phone out (happy Valentine's week). We can't physically press the night button until we dry the phone and get it working. Does anyone know of another way to...

When we were on release 6, I used to be able to run the command “clear measurements ds1 log 01a14” (where 01a14 is the location of our TN464GP PRI card). We’re now on release 10. I tried to run the command yesterday after an SBC tech finished running intrusive testing on the line, but I either...

I’m helping a friend with their PBX. He has a Definity G3 R8. They are having line problems with their PRI’s. They have 3 TN767E and 1 TN767F cards. They are having errors on their lines. Here’s the “li meas ds1 sum CARD” for all of them: Worst 15-Minute...

I just called into Lucent\Avaya tech support about trying to get CentreVu Supervisor 6 client to work with Windows 2000. They said that I would need "dm.08", what ever that is. They also said that I would have to purchase it, even though I pay support for CentreVu. Does anyone have...

We are going through an outbound calling campaign where we call people who have access our website. We want to be able to transfer the call to a toll free number if they want to purchase. I know the call will be maintained on 2 of our trunk members until the call is disconnected, and our...

We are currently an all NT4 network. We will be upgrading to Windows 2000 over the next few months. We are running CentreVu Supervisor 6 in the call center. When we try to launch the CentreVu software on a 2000 machine, we get an error saying we need to be on SP3 or higher. It looks like the...

Does anyone know if it is possible to run a real-time report to see who will be the next agent to take a call? We use EAD-MIA (Expert Agent Distribution – Most Idle Agent) within the queue setup to handle the calls. We have a Definity G3SiV6 and CentreVu Supervisor 6 with report designer. You...

Someone within our company recently heard about Smart Messaging from Expanets as a CTI solution. I’m currently researching it on the web, but I was curious if anyone out there has implemented this already. If so, is it worth the money? Does it really provide a CTI solution, or is it just good...

Here's the situation: Definity G3SiV6, internal Audix card for voicemail We used to not have any problems with people’s names being too long. Here is the format we use: LastName,FirstName. No space, and a “comma” separating the two. We have a person who is already setup with a 17-character...

Our corporate headquarters used to use an InterTel PBX before we combined offices. They were able to setup a phone with a serial cable to connect into Microsoft Outlook to automatically dial calls. The 6416D+M has the capability to have a connection to it, but I can’t find any information on...

I never heard of DSA until recently. I have a G3Si V6. What functionality would DSA give me on the switch? Right now, I dial up using Procomm and manually do all of the changes. I’d be interested in checking out DSA, but I can’t find it anywhere. Is it freeware or another expensive Lucent...

Does anyone here use Visual Vectors for programming? From the sales pitch, it sounds like it would help with vector changes. Anyone using it have any pros or cons for getting it? Thanks, Tom

(Definity G3Si) We have a sales agency that wants to be able to make outbound calls and receive queue calls at the same time. We have set it up so they can put their current call on hold and hit the "manual-in" button, but they want the phone to ring. We can do this with forced...