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I have a user who is trying to manually program autodial buttons on his 6416 set. He chooses the program button that is setup in his softkeys, and gets prompted to choose the button to program. A button is selected and when he goes to enter the number to autodial, he gets a wave off tone. I...

We have a Definity G3SI on release 12. I need change where calls go if a user dials 0. Currently it goes to our attendant group. I need to send calls offsite to another Definity that has a small call center and is a satellite of the G3SI. Where do I need to go to change this?

I am having problems getting a new prefix to work. (The prefix is 826 and is part of a NEXTEL number) I can dial the number from my Nextel without any problems. If I dial through the definity, I get a telephone company message that says "the call cannot be completed as dialed. Dial the...

Is it possible to transfer a bridged appearance call to voice mail? I have a user who occaisionally picks up bridged appearance calls for her supervisor. If they ask for the supervisors voice mail, she tries to transfer the call by using the following sequence: Transfer. Dial Extension...

We have a Prologix running release 10. We are having problems conferencing 2 outside calls. We can conference 2 inside calls or 1 outside call and 1 inside call without any problems. I am guessing that this has something to do with a COR but not sure just what to look for. Any ideas would be...

Recently we had an extension move from being a plexar number, to a number in our building. We are able to dial the number fine internally by dialing 4-digits or by dialing a 9 to get an outside line and then dialing the 7-digit number. If we call from somewhere outside (or on a cellphone) we...