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Does anyone know how to get the usage of VRT's in Vectors? I know the list usage command does not work for VRT's. Thinking the exporting tool in ASA would work, just need to know what the syntax is for the vector steps feature of the export. Any help or ideas would be very welcome. Thanks!

Does anyone know where I download this tool to customize 1XCommunicator? THANK YOU!!

What we want to do is provide access for an external number (DID) to be able to record an announcement without having any manual input. We have a hotline that needs to be updated by people who are not Telcom personnel and are concerned that if fat fingered, they could wipe out another...

We have extension A that is manually forwarded to extension B. It is rotating through a group so extension B changes daily. How do I get the call to go to extensions B's voicemail? Any help would be appreciated. Thank you!

I have been trying to do a find and replace to change out a system speed dial (list 3) on the station form ie: Find and Replace: abrv-dial List: 3 DC: 03 With: abrv-dail List: 3 DC: 72 When I search I can only use wildcards, and I get all, not just what I need. Unless there's a "back-end"...

Does anyone know of a way to automatically forward a voicemail from one box to a group list once a new message has been recieved? Any help or trick would be awesome...thank you!

I need to convert 150 digital/analog phones to IP phones. How can I do it without having to touch each phone to program all the stations ie...extension #, password # Any help would be great. Thank you!

Does anyone know where I find how many aut-msg-wt lights we can have? Need to increase the capacity if we can. Any help would be appreciated. Thank you!

Does anyone know how to set the CMS/Sun box to backup to a network drive vs changing out daily tapes? Also, is there a way to do a full CMSADM backup to a network drive, and possibly schedule it so it isn't a manual process? Any help would be appreciated! Thank you!

Does anyone know where I can find a list of the shell commands? Thanks!

We are struggling to connect to a Definity One via PPP. Keep getting "Account does not have permission to dial in", using login and password provided by AVAYA, who say they can get in with it. Is there a setting to the dial up connection in XP that we are missing? Maybe some documentation that...

Has anyone had any issues with G650 cabinets that were unable to really be explained by Avaya however were corrected by swapping out new hardware ie: ipsi boards or power supplies??? We have had two issues at different locations and are not receiving really great explanations from Avaya.

We have just recently converted to 5 digit dialing from 4. When we use the Directory in MM, our own subs come up ok...when looking to transfer or send a message to another sub on a different Intuity (Yes, they are networked), the address fills with the old 4 digit ext...ie: xxxx@(audix machine...

I have a data mod that is labeled INTUITY TO SW, x6XXXX It is wired to a 4 wire dig circuit pack (TN754B) that I would love to get rid of…. 1….what does this data mod do? 2…can I wire it to a 2 wire digital port….TN2181 possibly?

Has anyone ever heard of CMS being able to deny an agent from logging into the PBX, due to the # of CMS Measured ACD Members being maxed out. What else would be a factor? Any help would be appreciated. Thank you!

We did some upgrades to our IEX box and lost 3 intervals from CMS due to the down time. How do we go into CMS and push the interval data to IEX? I know you do it in Term Emulator, but it's been a while and I don't remember how. Any help would be appreciated.... Thanks!

I just loaded Office 2003, trying to import .xls spreadsheet and cannot find option in drop down menu....I have done something to fix this before but cannot find where I need to add this option...any help would be appreciated. Thanks!

I have a call queued in Skill 1 When you are doing a “check skill 2 pri m if available-agents > 0” does it “q” to that skill ALSO while it’s checking? And what happens should there be an available agent in that skill (2), will it be delivered to that agent, and considered a...

Does anyone know if you can do a "Clear AMW all" for more than one station @ a time.

We are having issues with our S8100's.... all of the 4 systems that we have in the US and Austrailia are experiencing the same issue. The symptoms are as follows: * telephone calls can be made and received * voice mail is down * we cannot access via IP or through internet explorer * Avaya is...