Search results for query: *

Wondering if anyone can comment on the observe functionality. It is currently working for active acd calls, but supervisor has stated that when acd call is put on hold they can not hear the call taker on their active outbound call on a outbound line. Should this also pick up the call on a...

Is there some way to create a press option (tree) or caller app for the auto attendant in AAM? Thanks Wichie

I have an external line that that points to a CDN then out of service to a scr key on a 3905 on an add on module and I want the key to forward to an acd again if it is not answered. I can't change the forwarding on the 3905 so I have created a 500 with cls fna, fba and FTR FDN 9999 (acd CDN)...

Heres a weird one: Dial ext 1768 from a m3905 and name display comes up and then changes to another name. Go to another 3905 that is programmed identical and it stays as the labeled name at the far end. I cleared the callers list, rebooted the phone and this is still happening. Thanks Wichie

Looking for a busy hour report on AACC, is there such a report? Thanks

We are in the middle of transitioning from CS1k network to an Aura network. Half sites on aura others still on cs1k. The pri is still on the CS1k. What we have discovered is when a admin assistant answers a call on one of the bridged lines that the caller originates directly from a Nortel...

Hello I see some old posts but nothing current. Trying to upload our company logo for the screen saver. We are at rel. 7 with redundant aads with a cluster ip. I have uploaded the settings file with the screen saver option enabled as well as our custom jpg file threw the aads web page upload...

Hello didn't see an issue like this in searching so hoping someone can help, We are installing sysmgr on our own vmware environment system runs fine on the host we have it installed on but when we try to migrate to another host it fails at 20% then goes back to the primary host. Only way it will...

Looking to see if there is a way to program an analog station to ring another extension after the receiver has been picked up and nothing dialed after a certain amount of time. Thanks

Getting random calls to two agents with dead air and just a trunk id. Just on one skill set/que. Calls come in to one site and are redirected over sip to another. Long standing issue we cant recreate any help would be greatly appreciated. wichie

Any way to run a report to see what the daily call volume on the aam? and also any way to see how many callers hit zero? Thanks Wichie

Have an intermittent issue where a call in this one skillset/que occasionally routes a call to two agents at the same time. They can hear each other but there is no caller present. Thanks

I have changed a customer on analog trunks to answer to a ring group first with two sets and then go to attendant if not answered. when I call the main number it now rings a delay before going to vmail but the two sets don't ring. Thanks Wichie

Mailboxes that reach 100% full are staying full even when users delete all messages the full mailbox message stays on the web portal and when they log in it says the mailbox if full. Anyway to fix this? Thanks

Anyway to change the display on the sets from military time to regular time? Thanks

Trying to update my demo system and I get this message. "At this time, httpd and mysql packages cannot be updated using this module. Once this update is finished, you have to update these packages using the command line update procedure (using SSH client software)." Then I get this message...

How do you setup the outlook form so you can use the play back controls in outlook. On a Avaya store and currently using exchange 2010. Thanks wichie

I have sets in the 200 range and I have a local number that starts with 289, its always trying to dial just the three digits. How can I get this to work. I have rules setup for nxxnxxxxx but it still tries to dial just 289. Thanks Wichie

Anyone know where I change the document type for faxing from tiff to pdf? Thanks Wichie

Hello all. I have setup the default page group to page all sets but nothing comes across just silence. And no errors come up on the set I am paging from. The sets are i2004's should they not be able to page on the set speakers? Thanks Wichie