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  • Users: janney
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  1. janney

    Cisco 3905 Extension

    Hello, We are considering using Cisco Model 3905's as a replacement for many of our analog phone users. That said, after programming our first one for testing we noticed that the extension of the phone itself does not display anywhere on the screen. In CM we do not see a Line Text Label field...
  2. janney

    Phone Call Log times not synchronized

    Hello, We recently experienced a critical situation where a call was placed from one internal extension to another on two separate occasions and on both calls there is a time discrepancy of 11 to 27 seconds. We are currently running Call Manager 10.5 *Example* x1111 called x2222 on 12/19 @...
  3. janney

    UCCX Desktop Supervisor

    Hello, we have a Dept. that currently utilizes UCCX and they have recently added a new PC with a 42" Monitor (mounted on the wall) to be used to view their queue status by all during the day. They have created a generic AD Account and were in hopes of being able to simply give it Supervisor...
  4. janney

    How do I create a list of a Range of Ext.s to an Excel Spreadsheet

    Management would like a list of all users in a particular Ext. range. How do I create/export these out to an excel spreadsheet or .csv file? Thx
  5. janney

    7941 / 7961 Hookswitch Issues

    Hello, Just curious... has anyone had any issues with the hookswitches on 7941's and 7961's? To be more clear, we have had to replace approx. 1-3 phones per week. The symptoms are that when picking up the receiver, there is no dial tone. On an inbound call the call cannot be answered unless...
  6. janney

    MWI mysteriously appearing on Extension

    Unity Connection 8 Hello all, I have a user who has one ext. assigned to her and does not have a voice mailbox assigned. However, on occassion the MWI will appear and remain on for an indefinite amount of time (could be a few minutes, hours, days). Then, by no action of her own, it will go...
  7. janney

    Scheduling Call Fwd of an Ext.

    Hello, we have a Dept. that would like to have their fax ext. forwarded to another ext. every Sat. from 12-5 and Sunday from 9-5. Is there a way to configure this to occur automatically? Perhaps with a schedule? I have set up the two Time Periods and placed them in a Schedule but am unclear as...
  8. janney

    Voicemail Box Last Accessed Date/Time

    Would anyone know how to find out when a voicemail box was last accessed? I only seem to be able to find the Creation Time. Thx Cisco Unity Connection 8.5
  9. janney

    MM Find Me feature is not successful in extending calls

    Hello, We have a situation when using the Find Me feature and attempting to extend the caller to Verizon Wireless phones. The call fails with the following CM error: MESSAGE=PROGRESS CRV_FLAG=1 CALL_REF_VAL=0x6d8a progress_ind: LOCATION = transit_network ; NOT_END-TO-END_ISDN It works with...
  10. janney

    Find Me does not extend call to Verizon Wireless phones

    Hello, We have a situation when using the Find Me feature and attempting to extend the caller to Verizon Wireless phones. The call fails with the following CM error: MESSAGE=PROGRESS CRV_FLAG=1 CALL_REF_VAL=0x6d8a progress_ind: LOCATION = transit_network ; NOT_END-TO-END_ISDN It works with...
  11. janney

    46xx Telephone Firmware Issues - v2.8.8.7

    Hello, Before we load the latest firmware recommended by Avaya, I'd just like to check in to see if anyone has been using this version and if you've had any issues with it? We had previously downloade v2.8.3 which caused the phones to reboot upon login of any Agent using more than 10 skills...
  12. janney

    MM Training recommendation

    Hello, Would anyone be able to strongly recommend a solution for attaining reputable training for MM? We have checked out the Avaya University and it seems that with all of the prerequisites, I would be spending more time/money learning 2.0 rather than 3.0.
  13. janney

    Mailbox Manager Operator Session

    Hi, I have a Mailbox Manager user (Operator) who cannot log in. When attempting to log in she receives a message stating that there is already a session in use for her login account. She apparently didn't close out gracefully. Is there a way to reset or cancel her current Mailbox Manager session...
  14. janney

    How do I calculate Mailbox size?

    MM 3.0 I have a user who is asking me how much time is allowed for her mailbox. I can Right-Click on Maximum mailbox size and it gives me information based on GSM Blocks. Doing the math indicates that she has approx. 680 mins. available. My confusion is that when viewing Audio Encoding within...
  15. janney

    Microsoft Security Updates

    Hello, Running MM 3.0 Would anyone know where to find a matrix listing which Microsoft Security Updates should be applied and are supported by Avaya? Much appreciated.
  16. janney

    Feature Button Labels - 4621SW IP

    Hello, We have a call center environment where after each phone is deployed, the Feature Button Labeling is done manually by a tech at each location. For Example: AuxWork1 is relabeled to "Development" AuxWork2 is relabeled to "Outbound Call" etc... As you can imagine, with eight locations...
  17. janney

    MAS not accepting DTMF?

    Hi, I currently have an issue where when one of our two MAS's (MAS2) is accessed when retrieving messages; it answers normally as it should (it states my name, then asks for my password). When I enter my password it appears that it does not even recognize that I am entering any digits at all. A...
  18. janney

    WSO - Invalid Logon/Password Error

    Hi, this might be old news to most of you, but just caught me by surprise this weekend so thought I'd share. - If all users are receiving "Invalid Logon/Password Error" when trying to logon to WSO, it may just be that the date/time needs to be sync'd. If there is a difference in time (not sure...
  19. janney

    Caller App - Mailbox that does not accept messages

    Hello, Would anyone have the procedure for creating a caller app for a mailbox that does not accept messages? We are trying to emulate a "Bulletin Board" type of mailbox previously run on Audix. (ie. - The greeting would play when answered then disconnect) Any help on this would be greatly...
  20. janney

    Is it possible to notify a pager of a message?

    Hello, We're running MM3.0 We have Find Me, Call Me & Notify Me options available and pretty comfortable using them. However, we have a situation where we need to notify a numeric pager of a message. Upon receiving a new message, is it possible to call a numeric pager number and leave a...

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