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We are switching over to EMV c/c terminals with a new provider. The new provider has linked us up with Verifone VX-520 terminals. The point of interest is that we have existing VX-520's already deployed with our current provider. The new provider claims they cannot reuse these (exactly same)...

Our company is considering an NEC SV8100 install. One key feature we utilize a lot is call park. Calls ringing into our main receptionist through our published DID are parked and either picked up or else recalled and transferred directly to voice mail. In order to better manage these parked...

I recently renewed our company's SSL cert for Outlook Web Access, as running on our Windows 2003 box that also runs Exchange 2003 and IIS 6.0. When installing the new cert I followed the instructions that Thawte specified and all looks good internally. Here is my issue. When I access the OWA...

Our company is switching over from a traditional on premises PBX to an offsite managed IP PBX. The desk phones will be Polycom SoundPoint IP phones and basically we're just passing through a PoE Ethernet switch to a router out to the provider's cloud. My question is I would like to link caller...

Since this is the first time in my career I've encountered this oddity, just wanted to bounce the scenario off the experts here. This past Friday for a little over an hour we ran into the following oddness. When trying to dial an outside number, after hitting 9 on our Merlin Legend R7.1 we got...

One of my site locations has a Merlin Magix r2.1 PBX. Their lines to the outside world are provided through an INA board. Lately there has been two separate occasions where I've had to have them restart the PBX. What would happen is incoming calls over the INA would be one-sided. They could hear...

I know that this is likely a stretch, but I am running WinSPM r7 under Windows 7. Well, trying to run is a better phrase I suppose :-/ What I'm running into is when the internal modem is dialing out it fails due to there being no dialtone listed as the error message. When I try to dial out...

Perhaps not technically complicated, really more complex in terms of different components. I have a 64-bit Windows 2008 Server with IIS 7.0 running. This server is going to replace an older 32-bit Windows 2000 Server that's currently in production. One of the roles the new box will have is...

Perhaps not technically complicated, really more complex in terms of different components. I have a 64-bit Windows 2008 Server with IIS 7.0 running. This server is going to replace an older 32-bit Windows 2000 Server that's currently in production. One of the roles the new box will have is...

Perhaps not technically complicated, really more complex in terms of different components. I have a 64-bit Windows 2008 Server with IIS 7.0 running. This server is going to replace an older 32-bit Windows 2000 Server that's currently in production. One of the roles the new box will have is...

I have a 016 card in one of my locations' Merlin Magix r2 systems. One of our cordless POTS lines read "NO LINE" on the display. Sure enough there's no dialtone. Nothing has changed in the setup that I can tell. I tried resetting the slot in SPM. Still no dial tone. I tried running a station...

Here's a question I have. I have a Win2K3 box with a single default website. It needs to point to its own local wwwroot folder. Underneath that I have a subfolder, which I expose to the outside world. Currently I publish an ISA 2004 rule that will forward public IP calls to this subdirectory. So...

The C: drive on my 2003 AD controller/Exchange Server was getting pretty full. After trying to clean out as much as I could I went into the Disk Cleanup utility. The option of compressing old files looked much too tempting so I chose to do so. I didn't choose to compress the entire drive, just...

One of our site locations has a few employees who complain about not getting their voice mail messages right away. According to them they check their VM regularly and hear they have no messages. Then the next day they check and a new message suddenly appears that's timestamped from several days...

I know that an enduser can setup Personal Group Lists to send a VM message to a group of mailboxes. Our old Octel 50 system had a global group list of all mailboxes. This way we could send a broadcast message to everyone without manually adding all of the VMB'es to a list. Does the Merlin...

It's been awhile since I've had to plug into the console port on a Magix INA board. Do I use the standard Merlin RS-232 adapter that connect it to the admin port on the phone system? I've tried this, and set the baud rate to 9600 and nothing comes up using my terminal client...

I was attempting to update our GP 9 to SP4 this morning. My quandary is I don't have the GP app installed on the SQL Server. I had it installed on an admin workstation that has long since died. Taking advice on another thread I posted, I installed a second client instance on my new admin...

I know this might be in the category of hen's teeth, but if I would've read this a week ago I would've saved a few hours of frustration. Although the published TSAPI port that Merlin CTI uses is listed as TCP 450, there are secondary ports that are spawned for accessing the TServer (TCP 1121...

I have a basic ASP form that is meant to update a VFP back-end DB's field values. I am using the VFP 6 ODBC driver on my IIS 6 box that my client would work against. In order to have good coding habits I tried to perform the updates via parameterized SQL commands. But the one date field I'm...

I have a basic ASP form that is meant to update a VFP back-end DB's field values. I am using the VFP 6 ODBC driver on my IIS 6 box that my client would work against. In order to have good coding habits I tried to perform the updates via parameterized SQL commands. But the one date field I'm...