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Hi there I have been trying to figure this out for ages but just keep getting incorrect figures. please help me..... I have two calculations in a report that I am trying to combine together. I have got the two fields working which are 1)the total number of orders taken ** =Count(IIf([Call...

Hi there I have been trying to figure this out for ages but just keep getting incorrect figures. please help me..... I have two calculations in a report that I am trying to combine together. I have got the two fields working which are 1)the total number of orders taken ** =Count(IIf([Call...

We are currently installing a Syntellect IVR. the connection from the Definity to the IVR is a T1 (24 channel, 120=ohm) ds1 card dip switches have been changed to reflect this. connection is set as DS1FD stations with the signaling as robbed bit etc... all this is correct. cable between the...

Hello all, I have noticed a couple of times that the cms does not backup (timetable backups full and inc). I know that the timetable is set correctly and that all is fine. I think that the reason may be that the tapes are out of sync. Is there a way of looking at the tape header (name etc) and...

Hi Can you please advise . I know that the CMSADM backup must be done out of hours to avoid losing any cms data . Does the maintenance backup ( Full/Incremental ) have to be done out of hours also , if I do this backup during opening hours will i risk losing any data . Thanks

Hope you can help. When an agent dials 9 for an outside line on the telephone system it is logged as an outbound call. as you know people dial the wrong number so if they dial 902072 and then release and dial the correct number 90207556555 this is counted as 2 calls on the cms. is there any...

I am tring to write a custom report that is similar to the historical split skill interval report. I have copied the report and made all the changes and calculations. the problem I am having is trying to run the report on multiple skills and total the data together rather than the interval data...

Help please... I am running CentreVu V9 (9.0.EK.01) on a few Windows 2000 machines and afer a while realtime reports just stop refreshing. The CMS server is running R6 (R3V6at.h) Definity is running on V9 has anyone encountered this problem and know of a fix. many thanks in advance Jason

Please can someone try help explain why I am unable to connect to our Octel VMX 200 system. We have a works application and a voicemail application. The works app has an external modem which I can connect to fine. I am having problems connecting to the voicemail app, I used to be able to until...

Can anyone explain MCT to me and how to set it up, I have never used this function on the definity before. I know you add a MCT activate and deactivate button on the phone. and you can add members on cha mct... any more details please (want to see if I can record calls) many thanks Jason

Please help chaps, I am looking at installing Avaya Interaction Centre (Voice Screen Pop only) was going to use CT Connect but thought AIC would be better for future technology. could anyone give me the programming for the LAN Gateway (ASAI)and vector commands. I presume its the Adjunct...

Due to Avaya being the way they are and releasing products 10 years later in the UK. I need to get a copy of IP Agent V3. I want to have IP agent running on an (Ice box, thin client, Citrix terminal) The citrix machine has Windows XP embeded IP agent V2 does not support XP embeded. please can...

Im looking to do simple screen popping on a G3si and have the Mapd card etc. has anyone know of any good suppliers that offer a good solution, I have Datapoint and Convergent in mind (won't go to Avaya direct). Does anyone have just screen popping in place that could send through some details...