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Thanks in advance for your assistance. I have an MICS with 7.0 software. When I program the OLI to be a ten-digit 800 number for my call center phones they are unable to complete a call on the outgoing PRI-A line pool. They receive a dialtone and are able to dial the outgoing number but then...

Thanks in advance for your suggestions. We are a branch office with a Cisco 1841 router connected to the Internet T-1 with an internal IP scheme of 10.0.0.0. We also have a Cisco VPN router on a DSL circuit with an internal IP scheme of 10.1.1.0. These networks are currently separate and if a...

Thanks in advance for your wisdom! I have an 0x32 with 6.1 software. I have a client who has a customer service hunt group and wants to overflow calls not answered after 4 rings to an external answering service. Suggestions? Deborah

I can ping the ISP gateway and the nameservers. If i select the source interface as 10.1.1.1 I can ping but in general none of the clients can ping or surf external addresses. Here is the config - appreciate any suggestions boot-start-marker boot-end-marker ! logging buffered 4096 debugging...

Hi, I have a Pix router with five public IP addresses mapped to internal devices. I am tryiing to install a spam filter device in front of my Exchange mail server but because I only have 5 useable public IP addresses I would like to forward port 25 of the public ip 99.99.99.99 to the spam filter...

We are using a portable CD player to broadcast music on hold. The volume on the player is set to full but when you are put on hold the music is hardly heard. Any suggestions on how to turn up the input? I have the CD player interfaced to the MICS with a headphone jack that has been wired to...

OK - I am sure it's something stupid that I am missing but when I apply the following access list to my Cisco 1720 we lose the ability to browse the Internet. Any ideas? access-list 101 permit tcp any any established access-list 101 permit udp any any eq 22 access-list 101 permit tcp any any...

.mde application with embedded functions and queries works just fine on an Office 97 Access installation. When Office 2000 minus the Access component is installed the application no longer works. Gets errors on embedded functions and queries. Help please!

I am dialing into the INADs port of a Definity G3. The previous staff didn't leave us the remote passwords and I am trying the passwords I use to get onto the console, cust/cust1 At the login prompt I type in cust and I get the following response: challenge: 427-3789 product id: 1003040224...

First, thanks to all who helped in my previous posts. All the info was great and I was able to complete my changes. I am looking for information on where the remote administration password can be found and changed on the Definity. Thanks, fonegirl

What is the code you enter on a telephone to assign it an extension on the Definity System? Thanks

I have installed a Sprint T-1 and programmed the LD to go out that route pattern/trunk group. The called party does not get any caller ID info. Where do I program that info or is that a function of the carrier?

I have a client who is running a call center on his Norstar PBX. He would like to integrate a device that has the capability to record calls for agent training purposes. Can anyone suggest a recording unit that would work?

I am trying to install a CD player for MOH. I have the source on violet/slate. I get background music just fine but no music on hold. The software is DR5 and is programmed for on hold: music. When I change it to tones I don't get anything but silence. Any suggestions?