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  • Users: distcomp
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  1. distcomp

    Definity R9 w/ Centralized Audix & MWI for Magix?

    We are looking to network our Definity R9 to some resently aquired Magix R2.2 systems via Point-to-Point T-1 and would like to centralize the voicmail on our Intuity Audix. There are a total of 4 remote sites. DCS is turned on for the Definity and Intuity. Will this setup provide Message...
  2. distcomp

    Voice Announced Transfer

    Does anyone know a work around that would allow the Attendant on a Definity R6 to voice announce a transferred call to a station. They would like all calls are answered by the Attendant, placed on hold, announced to the end user, and then transferred. As it stands now, the Attendant has to...
  3. distcomp

    Vector to spell by name directory?

    We recently upgraded to R11 with Deluxe call center and I am looking to replace my Intuity Audix driven Automated Attendant with a vector (to preserve ports on the system). I know how to implement everything EXCEPT, how do I get the caller to the spell by name directory? Previously the caller...
  4. distcomp

    BCMS Terminal Setup ?

    Has anyone out there ever setup a BCMS terminal? I was handed on by a call center manager, but I don't even know where to plug it in. I am told that it used to be connected and working. This is what I know: Looks to be a VT-100 type terminal, connected to a data module. That is about it...
  5. distcomp

    Covering the Operator to a 6408D...?

    My customer has a Prologix G3 V8 with a 302C1 Attendant console and would like to have the operator position ring at the office manager's phone (6408D) after the receptionist leaves at 3:00pm until 5:30pm when the office closes. The operator places the switch into night mode when she leaves at...
  6. distcomp

    Zeroing Out of Audix to Attd not working properly...

    We have a client with a Definity G3 V8 and Intuity Audix 4.0 and when a caller hears a station's voice mailbox greeting they are prompted that they can press 0 to be directed to the attendant. Trouble is it only works when the attendant is not on the phone. If she is busy the Audix returns the...
  7. distcomp

    Remote call forwarding with Vectoring?

    I have a G3 V8 and need to forward calls off-site for sales agents who work both in the office and off-site. What is the best way to set this up? Ideally they would like to be able to turn the feature on and off with a FAC. I have vectoring on the switch. What way would work best?
  8. distcomp

    DS1 (T-1) Clocking?

    How do I check/change where a T-1 is clocking from? I am experiencing some miss-directed DID numbers on a incoming T-1 circuit, as well as, "sync" errors (error type 1793, 1, 513) when a run a "display errors" report. My provider is telling me that I need to be clocking off...
  9. distcomp

    Remove Aux-Work button?

    Our call center manager wants to know if we can remove the Aux-Work button from call center agent telephones. Can this be done? The only way I know of to have agents log in is to have the following 4 buttons on their phones (log-in, aux-work, Auto-In, log-out). The agents first have to press...
  10. distcomp

    8410 phone on TN 2214 ??

    I have a 8410 phone connected to a TN2214 module in my Prologix. Isn't a 8410 a 2 pair (4 wire) phone? If so, how do you make it work on a single pair (2 wire) module? The phone worked up until the entire system was moved to a new location. All of the other phones work fine, but they are all...
  11. distcomp

    Hunt group rings busy, even on night service

    We recently moved our Prologix to a new office. MUCH programming had to be done to renumber most of the extension to a new range (could not get DIDs in the same range). We have three calling groups and all of them are now experiencing the same problem. They work fine during the day, when...

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