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What does everyone use for remote agent connections? We have tried IP Agent (Telecomuter mode) and MCK analog extender mods. Are there any other options out that people use? Thank you, Ray

Anyone have issues using IP Agent in telecomunter mode with cisco VPN? Situation is: User connects to our VPN before AD login. Then logs into AD and windows comes up. Then user launches IP Agent and gets logged into PBX fine. Then sometime during the shift (Sometimes 3x's a night) User...

Does anyone have a document that has a suggested layout for your ARS ana defaults and rout-tables? We are running CM 1.3 and our ARS is a mess... I'm trying to clean it up and thought it best to start by looking at the the way a clean system would be. I'm seeing things like prefix going out...

I'm trying to create a vector that will allow a user to bypass a step, if needed. We prompt the user to enter their "account number" using AIC. Some user already know who they want to talk to and would like to enter 0XXXX (extension) and be routed to the user without waiting for AIC to timeout...

I know you can create scripts in CMS Supervisor but is there some way (VBA?) to have that script run a range of data for you? Here is my script... What I want to do is have it read a list of agent ids from a txt file by changing the Rep.SetProperty values. Any thoughts on this? Thank you...

Is there a way to link vectors? in other words hold your place in one vector, go out and execute another vector and then return to the original vector? Without going to a VRU/IVR? I'd like to setup one vector that checks my call center operation hours. Then reference this vector in all my other...

Does anyone have any tools for performing telecom system security audits? I found the security checklists on Avaya site but I figured there might be somekind of utility to go out an check these things for you? or do you just have to go through them 1 by 1? Any advise on telecom audits...

Anyone have the steps required to change the IP address on a G3R V11? It has a CLAN, MEDPRO, (3) VAL, boards in it. Can I change all the IP's at once or do I have to do it one at a time? Is just disabling the service enough or do I have to remove all the translations and put them back in...

I am using ASA to schedule some reports to email. How do I get ASA to email a group of people and not just one? I have tried (,), (;), (:) seperating the email names and that doesnt seem to work. Also, The new MS exchange mailboxes give you this pop-up box saying a foriegn application is trying...

When you upgrade the firmware on these cards does it take the announcments out of service? We are running a G3Rv11 and read that I do NOT have to reseat the cards. But I want to know if the card will be out of service while it ??reboots?? if that is what it does. Thanks, Ray

Running a G3R V11 with IP agent V3. The agents are getting connected etc... but all of a sudden "durring calls" they get hung-up on! They have to logout of IP Agents and log back in. Their other apps remain connected to our server. Anyone have any thoughts on this? Is there a...

When is Aux0 used in CMS? By default Aux0 is used for special circumstances... Does anyone have a list of what those circumstances are? Thanks, Ray

I'm looking for a solution that puts wallboard type statistics on a scroll bar on windows using the AIC client. I have heard of Ultra-link/Data-pop and am looking at DSI(WOW) Anyone have any ballpark figures on costs for these solutions? Ultra-link people are quoting me +50K for software...

I want to write a program that scrolls CMS data on a users screen. Similar to what a wallboard does only on a terminal. I was thinking of doing something in Java that opened a file. I thought I would use CMS Supervisor and schedule a task to get the data and write to the file every min. Anyone...

Can someone explain to me these cards functions? and how they interrelate? The MAPD card comes out amphenal to three RJ45plugs. Are these ethernet connections? The IPMEDIA goes amphenal to RS232 and 1 RJ45 plug. The C-LAN card goes amphenal to 8 RJ45 plugs. And finally what is the...

My DSA persist.dat file is apperntly corrupt. Is there anyway to repair this file? If I have to make a new one, then what happens to all the trunk data etc... that I downloaded? Appreciate any advice. Ray

We have several PRI using NFAS. T1 has the PRI on channel 24, T2 has the backup D on channel 24. The other day we lost T1 and the primary D. Shouldn't the backup D have taken over without any interuption in service? In otherwords just 23 B would have dropped calls since T1 took the hit. T2...

Is anyone out there using the former Quintas product? I think Avaya refers to it now as the Avaya Interaction Center, CRM, or eContact. Wanting to know what your thoughts are about the product as a whole? How was the install, setup, and maintenance? What platform are you running it on? NT...

We are running G3Rv8.4 right now and will be jumping to v10 in a couple of months. Questions: 1.) Any known issues with 10? 2.) I know v10 will give me tcp/ip connectivity to the switch for admin. How many logins can I have going at a time? (As much as bandwidth will allow?). 3.) Since DNA...