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Has anyone else noticed what could be a 'Bug' in CMS V11. Our week starts on a Sunday, so when i go to do my Split/Skill Summary Weekly historical reports, i select the Sundays date. Now... Last Sunday was 29th February! This is where the problem starts - it says that i had no calls last week...

Has anyone got any idea what the following means? It appears when i do a 'Display Events' command and filter it by 'Denial' and event type 1166. 1166 Abnormal ISDN drop D2=CV 514 1F 1166 Abnormal ISDN drop D2=CV 830002 1F We're getting calls that are being cut off mid-way through a...

Our Company has a Definity Gs3i on Version 11 software. Does anyone know where i can get a full listing of 'Event Types' and 'Event Descriptions' as i'm just beginning to look at Events, and have noticed that some occur lots of times. It's things like 'Abnormal IDSN Drop' I need to look at and...

Hello... We have recently outsourced some of our Departments to another Company and consequently we still get telephone calls regarding work that used to be here. I have set up a VDN that points to a Vector that will route the call to the new Companys telephone number,when dialled. The...

Our Reception voicemail takes a lot of evening voicemails... many of which are for other departments. I have been asked to reprogram our Reception Nightime vector so that customers can press 1 to shoot off to New Business and leave a message on their evening voicemail, 2 to shoot off to...