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Hello all, I'm looking for a excel doc for 6408 series type phone. I use these sets at remote site and don't have one here to build it my self. Yimmer

Has any one setup EC500 to a Long distance number, Having problems 1-416-xxx-xxxx will not route to Black Berry, put in local number and no problem. Any Help Thanks Yimmer

Hello all, I have a S8700 with 2 G350 at remote locations in Trinidad and about a month ago we lost power at both remote (g-350) locatons. All came back up ok but the alarm will not clear. 002V1 ICC WARNING ON BOARD (y)and the same for 001V1. Has any one seen this and how to clear. Thanks Yimmer

Is there a way yo connect a serial console instead of the old terminal type. Thanks

I only have a coordinator guide for the ics system and I whant to turn on automatic call display for all calls . currently we push F-811 and it works but I understand it can be automatic . Any Help would be great Yimmer

I have been asked to add (nice) recording to our Merlin system . We have MLX 10DP sets our NICE vendor has asked if the set have (Recording Interface Module) instead of installing DAC's . I tried to find the difference from the MLX 10d from the MLX DP with out and luck. Any help would be great...

Has anyone looked into the problem with 4620 set reseting volume levels on headset , handset, speakerphone every time you complete a call. Any help would be great Yimmer

Hello All We are using 4620 sets in a call centre and have software for screen pops on the pc . when you answer the call on the pc the speaker phone comes on instead of the preferred headset . Any help would be great Yimmer

I would like to hear from anyone having issues with the avaya 4620 sets. I currently have about 40 off a S8700 switch and have had problems with speaker phones and call pickup echo. Thanks Yimmer

Is there a way to change the button labels on a soft phone (4620) eg auto-dial 50000 to show as audix or 9,5551212 to show as home . Any help would be great Yimmer

My pc is having random crashes and reports a device driver error . When I check the device manager all seems fine is there a software or some tool to try and track where the error is coming from Thanks Yimmer

Hello all ,Having problems connecting ip-softphone though firewall via vpn . I am using secure remote client and I can ping the pbx but when I go log in the phone it seems to be there and then "logged off by server" .Any help would be great Thanks

Has anyone had issues with the LDAP feature on softphone. I did have this going and a now I recieve the following message (Insufficient Rights) I have had our network guys check my network rights and they look fine. Any help would be great. Thanks

For about the last six months I have seen caller info on outgoing calls(name and number) If the phone is ring I can hit my inspect button and see the info as well. This is not a service I ordered I just figured it was some sort of DMS upgrade from the local telco (Bell). We have 5 pri on a...

Hi All I have a MAP4 running extra-agent call centre applation. I have a definity g3si-r10 with a val card I would like to be able to copy the voice files from the IVR and change then to wav files and load then into the val card .If anyone has any info i would like to hear from you Thanks Yimmer

Having a problem trying to get checkpoint working on XP from home PC.I have been getting a IP forwarding message saying IP forwarding active turn off reboot . I have checked IP forwarding is set to off butshe no work . Any help or sugestions would be great Thanks

Can any one tell me if they can get incoming name on CDR.I have a custom setup but I cant seem to get any incoming names.Any help would be great

Hi All Looking for people using dictaphone equipment to find any issues . Currently using 4 32 port Prologic and 2 16 port Freedom units and having a lot of issues.We are a Definity shop and I cant seem to find any other forms with Dictaphone. Any input would be great. Thanks

Hi Guys having a little trouble with the key code install for RAD .Maybe my turtle neck is just to tight today Any help would be great.

Can anyone provide me with info on r10 admin restrictions It has been brought to my attention that on r10 station and trunk admin is governed by Avaya is there any truth to this ?? Thanks