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I’ve got an Excel issue and I’m a bit over my head with it. I could really use a hand. I’ve got a text file with 15,000+ records that I need to pull into Excel. The file contains names, phone numbers & addresses and is space delimited. Some of the records have Mr. or Mrs before the name...

Hi, I'm hoping someone can point me in the right direction. I need to add characters to the file name of all the files in a given directory. At the start the files are named: ABC-1105-01.pdf,ABC-1105-02.pdf ... I need to change them to: ABC-1105-(01).pdf,ABC-1105-(02).pdf ... I don't even...

Hi, I'm playing around with NET::ftp, and I've run into a problem. I'm trying to write a script that will automatically FTP files to a remote server. Here's what I've tried: &&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& use Net::FTP; my $host = "XXX.XX.XXX.XX"; my $username =...

Hi, I’m using PERL to automate the uploading of files to a server using FTP. What I need to do is modify a line in a text file to update the name of the target folder by adding today’s date to the folder name. I can generate the correct folder name, but I’ve had no luck updating the contents...

Several years ago, I wrote a script that looks for a file with today’s date, renames it and then FTP’s the file to a web server. It then checks to see if the transfer succeeded and sends out an e-mail to let me know if the file made it or not. I had scheduled the script to run at 12:10 a.m. Now...

Our office uses MeridianMail 13 on an Option 11. One of our sales reps needs to be able to occasionally forward her phone (EXT 1666) to a voice mail box (ext 1555) that has been setup on a dummy ACD queue. Essentially, she needs to be able to pick which mailbox her calls will be sent to. When...

Hi, I’m running a small home network that is a mix of XP Professional and Home systems. I have a D-Link 624 wireless router attached, but since I live in an area where broadband isn’t available it’s used for wireless access only. I use XP’s built in internet connection sharing to share a dial...

Hi, I did try to search for this, but the search function is down. I want to have a set with two lines on it, say 1001, and 1002. When a call comes into 1001, I want it to roll over to 1002 after three rings unless it’s answered, or 1001 is forwarded to voice mail. If the call isn’t...

Hi Folks, I’m still learning PERL and I think I’ve taken a wrong turn. I’m working on a simple script that needs to check the contents of a file for a certain word. I’ve been playing around with the following code: open(FNAME, 'c:\Scripts\phile.txt') or die "I can't find your file\n"; @lines...

Hi, I tried to search for an answer to this in the forum, but the search feature is down. I need a script that will shorten “filename_20070405.txt” to “filename_070405.txt” In other words, I need to strip out the 11th and 12th characters of the filename. I’m very new to PERL, so thanks for...

Hi, I need to remove voice mail from one of my sets. We have an Option 11c with V25.3 on it. One of the sets now has voice mail, but the powers that be want that line to ring until it’s picked up. How would I set this up? Thanks in advance for your help. PC

Hi, our Mac guy is off this week and I’ve run into a problem. First, some details: * Our file server is running Panther. * The OS9 client is 9.2. * The OSX client is running Tiger. Here is the problem. When files are placed on the server by a system running 9.2, other 9.2 systems can see it...

Hi, I’m looking for help with a change I need to make on our Option 11C. In the past, we have used an ACD queue to forward calls to a remote location. Staff forward calls to an extension (123) and the switch sends the call offsite to 555-1234. In mid-June, our area is converting to 10 digit...

Hi, I’ve run into a problem that has me stumped. I have written a script that checks a directory for a file with tomorrows date in the filename, re-names the file and FTPs the file off the system. It then checks to see if the transfer was successful and sends an e-mail to notify if the...

Hi, I’ve looked through the posts in this board, but I can’t find one that addresses my problem. One of our users needs to forward his DN to his cell phone. I setup an ACD (2233) that is programmed to forward to his cell number. If you call ext 2233, his cell phone will ring. However, if he...

Hi, I have four analog DN’s setup as a modem pool (I.E. 100, 101, 102, 103). Calls come into DN 100 and if it’s busy then roll over to the next open DN in the chain. It works great, but now I want to add a fifth number and I can’t get it to work. I seem to recall that there is a limit to the...

Hi, I’m looking for a bit of help setting up an announcement service. (I think that’s what I need) Our IS department wants to be able to forward their phone to an announcement that will advise callers of network problems during outages, but let them dial “0” to get through if they are calling...

Hi, I’m sure that this has been covered, but I can’t seem to find it. We have a Call Center in which the agents need to perform other tasks in addition to manning the “Q”. This can lead them to miss the buzz that indicates an incoming call. What we would like to do is have the phones ring...

Hi, I have a question regarding MeridianMail 13 and I need a FAST answer. The situation is as follows: One of our users got a voicemail from a caller whom claims to be involved in a major crime in our area. The caller is supposed to call back in the near future. If the call came into a...

I need to find out exactly how many TN’s I’m using on my Option 11c. When I go into LD 10 the following information is printed: MEM AVAIL: (U/P): 808318 USED U P: 477293 90644 TOT: 1376255 DISK RECS AVAIL: 359 TNS AVAIL: 12 USED: 288 TOT: 300 ACD AGENTS AVAIL: 278...