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Team, I would like to know, how will the calls will be queued in below vecor steps 1 xxx 2 xxx 3 Queue to Skill 11 4 Queue to Skill 22 5 Announcement 232323 ( Wait message) 6 wait time 30 seconds hearing music 7 go to step 5 if unconditionally 8 stop when the call is in queue, Does it...

Hi there, Is there a way to increase the caller-info display timing(on phone display) to more than a minute, Presently it is stand for 30 seconds and disappeaered, Reps had to press 2 or 3 times Caller-Info Buton to retrive the diaplay content. Any Help appreciated Thanks, Siva

Hello there, I got one PSTN number from business to route the calls when BCP situation. Apparently PSTN number is 16 digits length. This is valid number from Austria ( I have tested, its going through) Now Question is i cant use the Vector - route to step because its accomodating only 16...

Hello there! I am using the Avaya CM 5.0(recently upgraded) and trying to setup the coverage for station. Coverage works for internal calls, it doesnt work for external calls..When i take the history for external calls, its saya coverage 0 and point 0 where as internal call ts says cverage...

Hello there, There is a request from Business as below, If any one call the VDN(XXXXXX)from internally call should straight hit to the Skill instead of listening welcome message and call flow. External callers should go through the vector steps as defined. This is what happening for internal...

Hello there, Is there anyway i can reduce the bcms history mdb size rather than create the new mdb file. Atpresent history.mdb file size is 240 MB Thanks, Sivaprakash

Hi, Is there anyway i can reset the password for the Softconsole Configiration Manager Login?? ( Forgot the password :( ) Thanks, Sivaprakash

Hello there, I am running on G3si R12, i got a requirement like all out going calls from some of the extension shud disconnect in 5 mints as forceful.Is it possible in G3si? Thanks, Sivaprakash

Hello there, I am running on S8710 cm3.When i do the call transfer to mobile numbers its not allowing me to do, if i have the cor value low frr extension. Actually i wanted to do the call transfer to mobile using the AUTH code. IF anyone does please let me know. Thanks, Sivaprakash

Hello there, If any one knows, whats the minimum bandwidth required for the Avaya Media servers to LSP connectivity, and the latency please let me know. Thanks, Sivaprakash