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  • Users: mh1908
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  1. mh1908

    Logging To An ACD Phone w/o Putting The Receiver On Off-hook

    Hi all, Hope I can get help for this. Here is the scenario: a 2616 phone, configured for an ACD and it doesn't have a headset. Usually, the receiver must be off-hook before an agent can log in. My user wants to know whether he/she can log in without the receiver being off-hook and the status...
  2. mh1908

    Change Analog Phone (500) Ringing

    Hi all, I was asked by a customer to change the ringing for an analog phone. It is easy for a digital line since you only play around with DRGx. The only thing I could find on the analog phone was EXRx which is somehow connected to the FTC (LD 56). The question is, how do I go about doing this...

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