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I have a Merlin Magix 2.0 with two PRI’s. One PRI is from the local carrier and one is setup as a “Merlin-PBX”. I am seeing about 50 slip errors for every 15 minute interval on the Merlin-PBX PRI, which leads me to believe that there is a sync issue. System A’s primary clock source is the local...

I am having a problem sending fax calls across our VOIP DCS links. Only the first page goes through. Has anyone else had this problem? I have upgraded all the Medpro boards to the latest version, but that didn’t help. Thanks.

The intercom button stopped working on one of my phones. Can the intercom button be programmed? I tried replacing the phone but that didn’t fix it. Thanks.

Hello. I need to change the extension number of the Ethernet data module in my G3si, since it is in the wrong extension range. Can I just remove it and re-add it with the same port but different extension number? Are there any other screens/pages that will need to be changed? Also, I do not have...

Hello. My system is a Merlin Magix 2.0, with Merlin Messaging Extension 4000 is only a voicemail box, there isn’t a physical phone attached to it. Extension 4001 is a regular desk phone, with a voicemail account. How could I setup the coverage on x4000 so that it rings at x4001 a few times then...

Is there a way to list all the unused/unassigned physical ports on the Magix system? I am using the WinSPM program. Also is a “logical port” the same as a physical port? I do not understand were in the system you would associate/dis-associate a port with an extension.

Hello. I need to login to our Octel voicemail system, but not sure how to do it. Is there a proprietary software program that is needed to login to the system, or can I use a terminal emulator, such as HyperTerminal? I already have the modem number and login/password. Thanks...

I am familiar with DSA but not ASA. What's the difference? Does ASA have more features?

Can an 8400 Data Module pass Ethernet traffic? I noticed that in the switch there is an Ethernet option for the data module type. If it can, how would the serial connection interface with an Ethernet device?

I have a question about DSA. I know there is a feature that will allow you to setup alarm notification, which is sent to you via e-mail. The problem is when DSA tries to send the e-mail, the Outlook server/client stops DSA and a window pops up saying “A program is trying to send an e-mail on...

Can I create a PRI trunk on a TN767, or does it need to be a TN464?

Is it possable to change the abandon threshold in the CMS so that the CMS will not consider an abandon call abandon, unless the call is queued for at least 30 seconds? One of my main vectors in my system plays an announcement which provides company information. The call queues just after this...

My CMS is physically connected the switch via an eight port digital card, using four wires and a 7400 data module. I would like to move the CMS connection on to a 24 port digital card. This will free up a carrier slot for something else. Is it possable to put this type of CMS connection on a...

Is it possible to integrate the Intuity Audix dial by last name feature in a vector? This is how I would like to set it up, a call would come into our main number, in the vector an announcement would say "if you know the last name of the party you are trying to reach press 1, it would then...

Has anyone here implemented Authorization Codes? I'm thinking about setting this up in my system. I know how to activate the feature, but was wondering if any of you ran into any unexpected problems. I want to restrict all long distance calls from all phones, unless you have an authorization...

I have a single site with a G3R w/Intuity Audix. I have a few hundred x-ported extensions that point directly the Intuity, used by the field staff. The field staff is actually part of a different company. They have requested to use a voicemail system which I do not manage. I would like to send...

Avaya wants 500 bucks for a new backup tape that I need for my G3R V8. Are these tapes only available from Avaya?

Is it possible to block an incoming call on the Definity system? For example, if we were receiving annoying phone calls from one particular number could I somehow put this number in the system so that just this number would be blocked? I don't want to get involved with the service provider...

Does anyone know how to remove the software associated with an EPN. I was able to remove the fiber link but the system will not let me remove the cabinet. I'm getting an error message that says "Cabinet has translation."??

Can anyone recommend a 911 solution for a Definity system in a campus type environment? I have a Definity system with 15 EPNs. Each EPN is at a different building, each building is at least a few blocks from each other. With the current configuration if a 911 call was placed, emergency...