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Has anybody else heard of using a 'Set' command to cancel an adjunct route request? I didn't think it would, but I have a vendor that's saying it will. Step 09 Announcement 1234 Step 10 set SA = none add T Step 11 adjunct routing link 1 Step 12 wait 2 seconds hearing ringback Step 13 set SB =...

I need to move our 8720's to a new rack (right next to the existing one) and want to make sure it 'should' be as easy as it looks. Plan is to run backups, take pictures & label ALL cables on both servers. Busy out the standby, then shut it down. Move the standby, reconnect, restart & release...

Just looking for advice/experiences with IP Office upgrades. Been reading some of the posts already, some of which sound scarry, so thought I'd put my specs up for comment. IP406 currently on 2.0(16) Dig DCPx16 and Analog POTS8+ both at 4.0(16) 1) Should I even attempt this remotely (I'm...

Looking for help on a particular entry in the VDN form. Does anyone know exactly what 'observe on agent answer' does? We have a remote monitoring vector set up that dials the SO fac + a VDN. Users complain about having to observe the VDN while it is in queue. Someone in-house suggested...

I have IP Office 2.0 with voicemail pro 2.0. I have created a module to serve as a 'meet-me' conference bridge. I would like to be able to max out the callers at 10 parties. Is there a way to have the module check the number of parties currently in the conference before allowing them to join...

There are several wav files in <C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\enu>; does anyone know where I can find a list of them and the scripting for each? Thanks Chris

I have 3 fields; Skill1, Skill2, and Skill3 I want to ask the user to input a skill number to search for and then search all 3 of those fields for a match. I only want the user to enter the number once. I'm sure this is something really simple, but I can't figure it out yet. Any ideas...

Does anybody know of a way to prevent selected subscribers from receiving a broadcast message on a Definity Audix v3.2? Thanks. Chris

Is there a command that can be used to disconnect an active login? There have been a number of instances when a user would login and start a change command, only to get sidetracked or go to lunch - or whatever, locking everyone else out of changes. To complicate it further, some of the logins...

We have some vectors set up similar to: 9 Queue skill 1 10 Check skill 2 if available agents > 2 11 Check skill 3 if available agents > 2 12 announcement 1234 13 wait 30 sec with music 14 goto 10 etc... Here is the situation: Say a call comes in and queues to skill 1, but criteria not met for...

Here's an easy one? When using the check command, ie.. check skill x if available agents > y, will the PBX continue recheck that skill after a predetermined amount of time? Or, will it only look at that skill once and then move on to the next step. We have a debate going on in the organization...

Is it possible to customize the status selections available for a task? I'm using Outlook 2000. Thx. Chris

My thanks to beetee and missinglinq for their previous help! Now I have another question - forgive me if this is elementary.. The users of my form have various screen settings 1024x768, 800x600, etc... Is there a way to automatically resize the form so it will fit in a smaller screen size...

I have designed a form with many fields on it. Whenever you enter a text field by tabbing to it, Access automatically selects all text in that field. Is there a way to stop this from happening? I just want the cursor to be positioned at the end of the text. Thanks. Chris

Does anyone know how to print journal entries from Outlook 2002? Specifically, I would like to be able to print all entries for a given time frame. I can select one contact, which makes the print button active, but when I try to print I get message - Could not complete the operation. One or...

Here's the setup. We have a remote PC that we access via Carbon Copy over a WAN. There is a process on that PC that appears to be froze. Carbon Copy won't allow me to send the three finger salute so I can end task on the offending process. I can still type commands in run box, just can't...

How many are using the IP agent in NRU 9.0? We are considering giving it a try, but the boss is uncertain about the stability. Any feedback would be appreciated. Chris

We are looking at purchasing a Call Manager system. Our Cicso rep put together a nice 'dog & pony show', but I'd like to get some real feedback from users. How difficult was initial install? Any serious on-going problems? Is TAC support on the same level as router type products? Anybody...

We have been trying to upgrade to NRU 9.0 to solve some Win2000 conflicts. I've been having all kinds of trouble. Started with the install deleting my customer.db file. Thankfully we kept access records. I can connect to 0x32 systems no problem. I can connect to 8x24 DR5, but when I hit...