Search results for query: *

Hi. Been a while since I have worked in outbound call center. Supervisors want to monitor time spend on outbound calls with clients. I know I can have them enter a code before the call possibly to monitor it that way. But how would one log in the calls transfered to that persons extension for...

SMTP services are up and running after install, running ok on 2003 server. After reboot it vanishes from the Service mmc but the registry keys remain the same and are there. Any suggestions? Thought it was Microsoft update doing the dirty deed but it vanishes after first reboot after install...

Installed the sms for smtp v5.0 on 2003 server. We were configuring server everything was good. Upon reboot, the smtp services vanished from service list however registry entries were there. Thought the latest update was the culprit because after the machine updated and needed a reboot...

Hi. On ATT's network We have a custom APN. I'd love to remove the 2 default APNs that start up with Communication Manager. I can't. They are greyed out. I can change settings for the session to point them to our APN but they keep reverting back to default settings when application is...

I am researching options on locking down about 8 laptops that my company uses. I was wondering the best way to do that. I have been looking at Windows steadystate for XP-sp2 machines but was looking for feed back first. Concerned with overhead as these are not the world's most robust...

Have a phantom phone x1616 that rings at physical phone 1343 stating cover-no ans on phone display for 1343. I know in GSI I could do a list usage ext xxxx to see where that extension is assigned to. How do I remove the cover-no ans for 1616? Do I use a FAC? Thanks in advance J

I am in quick access Coverage Groups I have created a phantom ext in vm Audix system 1635. I went to add it in the Legend 7.0 The extension doesn't show in the coverage group yet to pick from. Do I have to assign it a logical ID first? PS When I went to copy an extension the phantoms...

Can I import a phone list from excel into my blackberry as contacts so I can then dial them without 3rd party software? If so how? Thanks in advance, J

Definity used to have List usage command to identify what other phones share bridged extention and so forth. Does the Merlin Legend 7.0 v10.0 have similar command?

Having some issues that just started with Blackberry MGR v4.2.0.10 and XP sp2. While synching device it gets to the Calendar then out of 444 items application dies around 221. If I cancel the synch when it is anywhere 1-100 and run synch a second time it can complete without errors. I...

Wanted to post this up for now...looking in FAQ as soon as I type this. I know how DID calls work with Definity. How are they handled on Merlin---looking to convert current lines on T1 over to PRI with DID capability. Thanks in advanced, have a happpy New Year.

I hope... How do I see the feature access codes for Merlin either using winSPM or connecting via standard SPM

Have a day auto att... 1 e transfer ext transfer 2 1606 transfer Tax 3 1002 call-ans CEO hwy 4 1003 call Town clerk.. 5..... All buttons 1 to 0 are accounted for. Problem: Using a 4 digit extension plan with 13XX and 16XX extensions We have callers that know the extension, don't wait for...

Hi, It has been a while since I used the product... When I am in emulation mode and print in ASA it only prints one page at a time. I remember getting it to print all 3 pages of VM but can't remember what mode/emulation I need to be in for this to work. If anybody remembers let me know...

Hi, This is not the best place for this.... but I am trying to convert a huge tiff 548MB to a PDF. I opened image up in Picasa and used easy PDF to print it out but only got blank page.... Trying to keep best resolution I can for the map image

Hi, I just set up my Audix remote connect using ASA. I haven't used it in a few years.... When connecting remotely and printing I am only getting 1 page of 3 sent to my printer and have to print each page seperately. I seem to recall a way to do that but can't remember if I am mis remembering...

Hi, I know in g3si all I had to do was x port a station and change port to swap phones for two offices.... How do I do the same in this switch? Do I just change logical ID or do I just physicall swap the plugs on the boards? I can't find my admin guide or link on avaya site atm. Thanks, J

Ok, I've got my form to work the way I want it with combo box dependent on another combobox.... I went to translate it into a DAP and lo an behold I can't figure it out. HELP. Spent over 3days on this part before running for help. Looked on the web/faq. This is the query that runs in my...

How do I identify what release my Merlin is via winSPM?

Hi.. Just changed password on pbx due to aging. Works on terminal Just tried WinSPM in my office and it is telling me new password is not correct. I created a new Site thinking the old site was somehow retaining the old password but no luck. Any suggestions? Thanks,J- --really missing my G3si