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I am trying to build a designer report using the two table names, haglog and dagent using inputs Agent Group and Date. I am able to get these two table names working together in a single table in Designer, but I would like a single row for each agent. If an agent logs into multiple skills I get...

Can anyone tell me how to get the aux reason codes to work cooperatively with CMS Supervisor? I have added the codes to the one-x agent, but when I change to a different code, i.e., lunch or break, it does not update in CMS Supervisor. It always remains at Aux Default. I am running service pack...

How can I find a duplicate email handle if I do not know the mailbox number that has the duplicate. The mailbox number does not have the user's name, so is there a way to display all the email handles of all subscribers in MM. Thanks! Knowledge is only power when you have some!

Has anyone run into not being able to use the '@' character in a VPN password? I got a lot of choices, but this character is not one of them when I press 1 on the keypad. Is this not an allowable character? Should the 46xxsettings file be adjusted somehow? Thanks, Knowledge is power and I...

Ever since we changed from Qsig integration to a SIP integration of our Modular Messaging the transfer out to an extension in the PBX no longer works. Before it would ring the extensions, but now it goes to the extension's voicemail box. We are on CM 4.

I got a weird issue. I have 7 T1s I am trying to turn up with Qwest. I have all 7 wired up to the 120A CSU and the DS1 has a green light which tells me I can see the circuit. When I add the DS1 with any programming whatsoever the green light goes away as if the T1 has disappeared and I get 2 red...

Does anyone know how to get the CMS Reporting version? Is this not the same as the release version of CMS? We are on 16.2 now, so I am guessing this is the reporting version.

Does anyone know any good links to documentation on CMS and its interaction with Symon Boards? Not having much success online trying to find some installation and troubleshooting docs. New to this arena and trying to support a client is impossible. Thanks!!

Are there Avaya phones that will not work on Avaya IP Agent R6? I have an Avaya 9650 and receive a error msg stating my terminal type is not supported by IP Agent. Any help is appreciated.

Test so please ignore this thread.

I have an issue with a user who is adding an agent group, but the report is missing the next day. Also wondering why when the user adds the agent group it is not global or at least I can't see it when I do a list all. All help is appreciated. Thanks.

I am new to Fujitsu and was wondering how I can view the hardware configuration of the PBX by inputting a command? I am trying to find analog ports, but not sure what's what when I see a lockout list. All help is appreciated.

How can I view the registered users on an AES server? Is there an avaya pbx command?

Has anyone ever seen or heard of calls that come into a console or any phoneset for that matter that the display reads 'transferred call unanswered?' If so, can anyone tell me where I can find what is doing this so I can adjust the destination of where these calls are routing?

Does anyone out there know how many potential IP phones I could install off of 1 TN2302 Medpro?

Does anyone know how I can setup my G3Rv10 to use at&t's transfer connect feature? At&t is telling me all I need to do is have the system dial *T then the phone number we are transferring the call to and it will work. I have tried to setup a vector step 'route-to number *T then the number, but...

Can anyone help me remember how to dial out on a specific trunk channel/port, i.e., I want to dial out on trunk port 04A1723? I have isdn-pri and cbc trunk groups, so I cannot use the TAC. thanks, dawok-dabat

Does anyone know how to create a drop out point of a vector from the following example? If you have two agents logged into a split and they are available. You call that split and both agents do not answer, how can I give the caller an out so it does not ring infinitely? Right now the calls...

Does anyone know of a way to use automatic callback for external numbers dialed? or Even a way to replicated this feature externally? thanks, wok

Does anyone know what has to be set in the switch in order to capture all calls made when their is no answer on the other end? Avaya has told me it is something in the settings of the trunk group but I cannot seem to get it right. Thx, wok