Hi there, we use an NEC SV9500 and I am trying to add a new announcement for my test ACD setup (1 Pilot, 1 Skill, 2 Agents, 2 Phones) . I see we have a VS32 box in the rack with the other UG50s. We currently only have 1 announcement from what I can see. When I run LADT it shows...
Hi there, we use an NEC SV9500 and have a small ACD presence. We have a Pilot number setup that routes to a Control Call Vector, queues to a skill, plays an announcement, and it works fine. I am trying to add a test Pilot number, and when I copy the programming I see in ACDMAT, I cannot get it...
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