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I don't know if this is possible, but I was thinking it was due to options on the screen, but it's not working as I would have expected it to work. I'm trying to setup a new automated attendant that during work hours will transfer the call to a reception group, after playing no recording per...

Ok so I found one scenario which leaves a caller ringing at a station that may be unoccupied and will not transfer back to anywhere else. We had a call come in and ring on our standard group, the receptionist answered it at a co-workers desk that was ringing. She then transferred that call to...

So I'll explain the setup first then the issue so hopefully the configuration is understood. IP-Office 11.1.2.4.0, We have 10 lines coming into our system, it is setup as a roll over group from the phone company so if line one is busy then the next caller is bumped over to line 2 and so on...

Ok so I'm struggling with this one because I can never find any sign of anything being blocked or not making a connection in logs and this should be the easiest remote phone out there. I have a IPSec VPN from one site to another utilizing a SonicWall NSA2700 and TZ470W devices. This VPN has...

I know this is a new feature in the 4.1.0 and up firmware for the J100 series phones, but I seriously can't be the only one who wants to do this. WTF am I missing here? I'm updated to the 4.1.1 firmware and the fields are not editable... There is nothing on the phone UI that allows you to...

I've read through multiple topics on here regarding this process and I just can't seem to get this to work. We just got a IP Office system installed, in a rush since our old Inter-Tel system died, and now I'm just trying to get/keep these devices updated and I can't see to figure out how to do...