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  1. Mo. Abdullah

    Duplicated External number on the Avaya K175 screen.

    Hi everyone, I have an issue during receiving a call from a SIP trunk created with the service provider to an Extension logging with Avaya K175 vantage registered on IPO Server Edition R11.1.3.2 The external number displayed on the vantage screen while receiving the call is repeated/ duplicated...
  2. Mo. Abdullah

    IP Office : No Audio with Avaya Communicator Softphone using VPN client connection

    Hi everyone. I am dealing with a customer who has some internal ACCS agents working internally from the company and some agents working remotely using a VPN connection. he has IPO Server Edition R 11.1.2.4.0, using the Avaya Communicator app as a softphone. The issue is that there is no audio...
  3. Mo. Abdullah

    Call Recording Advice

    I have a question in Avaya VM pro configuration. is there any way to configure the call recording advice for outgoing calls only ? appreciate your help.
  4. Mo. Abdullah

    changing the display number of the caller

    Hi Guys, I have IP office 500v2 connected with a another IPO via SIP trunk. there is a short code in each IPO to dial extensions between the 2 IPOs. i want when a user dial another user from IPO 1 to IPO 2 the display number of the caller ID appear with the short code of IPO 2 to make easy for...
  5. Mo. Abdullah

    Voicemail Pro

    I have 2 voicemail pro IVR trees, when the caller call the analog lines for the first time, then he should be routed to the first IVR tree ( old IVR ) and when he call the analog lines for the second time, then he should be routed to the second IVR tree ( new IVR ), and when he call for any...
  6. Mo. Abdullah

    IPO TLS Blacklisting

    How can I disable or remove the TLS backlisted IPs on IPO system status ? I tried to remove them but they return to appear again !

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