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- Users: WonderingRTA
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How to check agents abandoning calls - real time in CMS
Noticed 2 abandon calls that drag down our SL and yet folks are in avail time for almost 20 minutes, wanted to know how can i pull up those agents who abandon their calls in cms, thanks for the help- WonderingRTA
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- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
