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Avaya Aura Messaging(AAM): When AAM user dial into voicemail access number, AAM asks to put mailbox
Avaya Aura Messaging(AAM): When AAM user dial into voicemail access number, AAM asks to put mailbox number instead of asking for password directly. We have two prefixes within our system 548-XXXX and 817-XXXX. Numbers call from and prefix starting with 817 have no issues only numbers that have...- landon.mclendon
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- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
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EC500 issues
I'm having a problem with EC500 routing to my Cell phone. Below I've included some of the info I've provided. By all accounts in the trace the call is attempting to be made but my cell does not ring. Trace from external number to my desk. ( It appears that the call is being dialed but i get...- landon.mclendon
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
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9611 static / underwater sound when ringing
I have about 8 users in a 500 user call center reporting that the 9611G phones are ringing but instead of a ring it is a static or underwater sound coming from the phone. The users can't answer using the hard phone, but they can answer using the softphone Avaya agent desktop. We train the...- landon.mclendon
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
