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Hello, maybe someone knows the problem. I called a hotline today and ended up on hold. When the employee answered my call, he didn't hear me. I could hear him, but my voice was not transmitted. A call back from the hotline, again via the hotline queue, same problem. No voice transmission from me...

Hello, I have a problem with internal twinning. If a call is active on the primary phone, another call is not signaled on the secondary phone, but only on the second line of the primary phone. Which setting must be made so that the second call is also signaled on the secondary phone? - IPO -...

Hello, I currently have a problem with the IP-Office System Status(11.1.3.0.0.Build 23). When I try to call up the details of an extension, it rarely works. I keep getting the error "The data request could not be processed due to insufficient memory in the control unit". Does anyone know the...

Hello, in my IPO (11.1.3.0.0 Build 23) there are a lot of the following files under /var/log/ "108 Mar 15 23:47 imfile-state:3957132:d39938628ea93d26" with the following content " { "filename": "\/var\/log\/audit\/audit. log", "prev_was_nl": 0, "curr_offs": 8388759, "strt_offs": 8388759 }" Can...

Hello, I have noticed that the Web Manager displays older values for connections than the Manager. I have assigned a connection to a new employee and imported the data via Manager. When I open the line with the Web Manager, I see the old values, with the Manager the current ones. The new data is...

Hello, Since the upgrade from 11.1.2 to 11.1.3.0.0 Build23, a lot of Workplace Clients are displayed in the system status under SIP extensions under Unregistered extensions. Does anyone have any idea what the reason could be? The clients work perfectly, and it makes no difference whether they...

Hello, since the upgrade from 11.1.2 to 11.1.3.0.0 Build23, I still see "Upgrade available" in the Web Manager for the IP500V2. However, when I connect directly, SS shows me that the new firmware is installed. I have run the upgrade a second time, but the display remains.

Hello, I have a problem with a J169 on an IPO 11.1.20.0 Build239. The user can only make handsfree calls, the handset is mute in both directions. Does anyone have any idea where the problem might be? Thanks

Hello, we use the IPO 11.1.2. and I noticed that the ID of the devices changes. Normally no problem, but we use the function "Dial Physical Extn by ID" and then the calls arrive at the wrong terminal. Does anyone have a tip that the ID always remains the same? Thanks Mani66

Hello, I am trying to set up the Avaya Workplace app for Android (3.33.0.95). After installation, the queries about permissions come up. When I answer the second query "Allow Avaya Workplace to find nearby devices and connect and determine their relative position?" with "Do not allow", the...

Hello, in the System Status it is possible to view the value "Time in State" in the Call Information Table window. Is there a way to export this value for the extensions? Thanks

Hello, I need some assistance with a project. We want to connect our BigBlueButton server with our IP Office (11.1.2.0.0. Build 239). The idea is that users without a stable internet connection can join a BigBlueButton session by phone. My idea is to create a SIP line to the BigBlueButton...

Hello to all, Can anyone tell me what password is used to decrypt the SysMon logfile, with the extension .tar.gz.enc? sysmon_logs_XXXX-XX-XX-XX.tar.gz.enc Thanks