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Interpreting SMDR record
Greetings IP Office Pro's. My organization received a complaint about an important call that was routed to voicemail (shouldn't have been). I've reviewed the SMDR and I'm not clear on the meaning. I'd like to know if the call was answered, then transferred to voicemail, or if it went there...- HealthInfoTech
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- Forum: Avaya: IP Office
