Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Agents get calls from queue when already on a call
Hi We have an issue with queue calls. We have a hunt group set up for our customer service agents. When an agent is on a call they will get another call on another line from the queue. It's happening to multiple agents. One agent stated she gets a call right after putting a call on hold...- dov20
- Thread
- Replies: 3
- Forum: Avaya: IP Office
