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Hi, It is SMGR 8.1. We have many entity links working under this system manager. Wanted to know is there a report exists or is there any way I can check or generate a report of the entity's status?? how let's say I may be able to check in a week how many entity links were down and recovered or...

Hi, it is CM release 8.0 and gateway is G450. We are getting the below gateway errors. For a remedy I reinstalled Gateway from scratch, updated Firmware, and also tried a hard reboot but after every activity gateway works quite well for one or two day. After this one or two-day period, gateway...

We received some errors showing Severity: CAN, what's CAN stands for?? It isCM 8.1 and alarm received at AES.

Hi all, it is ACR 15.1. Can we create a new ROLE beside the default Role (admin, restricted admin, etc) available in ACR??

We have 7 G450 Gateways along with CM 8.1. We are facing random ping timeout (for few mili seconds) on all Gateways. We tried by replacing a new gateway but the problem still exist, we also replace LAN cable and LAN switch port but still struggling to find out the exact culprit. Either i ping...

Hi All, I am using CM/SM/SMGR 8.1 along with Media processing app. i have also another location with DR CM 8.1. The problem is that in case of main site CM failure the DR CM takes over the processing effectively accept the MP, the media processor does not get register with DR/remote CM. Is...

Hi All. I tried to search through avaya official website using the BP ID but could not found all the information at one place most of the information still missing. I wanted to know ONLY the End Of Support dates of below Avaya Software/Hardware CM 8.1 Session and System Manager 8.1 ACR 15.1 AES...

Hi Can somebody help to find the dates/schedule of end of Sales and Support of VMWare release 6.5?

How can i check or view list of ASA login Users and their assigned privilege's? We have multiple shift technicians and they manage the Avaya system CM release 8.1. I wanted to check the complete list of user and their rights. Regards

We are using Avaya CM and CMS ver 19.2 in our office call center. We have different department and every department skill have 10 agents and a supervisor assigned so that they may received there related complains, we have total of 09 departments and thus 9 skills. Now for some reason we have...

I made a table and added the numbers i wanted to block. The table is defined in Vector as par the guide. But it still not working the blocked number is going to agent rather disconnecting. Trace shows that the correct number (in table) hit the vector and route to queue rather getting disconnect...

We are configuring experience portal DD config web page to access using https. Certificate has been signed by customer CA and also uploaded the same cert in DD config certificate option. When we try to access the DD config page using https along with 8443 port we get the error "Cannot connect...

Hi all is CM8.x with CMS. When i run the command monitor traffic trunk all it wont shows how many calls are in waiting (W) and Que length (q). Can somebody help why it is like that? Through which command within ASA i can check how many calls are in waiting?

We have two AES configured as redundant AES using the avaya document. The problem is that the active/standby status change twice or three times or some day more than three randomly, services gets restart and active AES became standby and standby goes active. Checked at network area with LAN...

Hi, We have Cm 8.1 working at site, the problem is that the CM is not showing/saving any IPT logs, shows nothing. It is on VMWare environment. Can somebody help

Hi, It is CM 8.1 we are getting an continuously on ACR "Address 2963 not recognized by TSAPI" The extension 2963 is a extension having Vantage Tel set, we have other extensions on recording as well (j139/j129) and ACR showing no error accept a vantage set. Can somebody help?

How can i check the redundancy status of CM from ASA?? I mean to check if the two CM are in Active/Standy mode or not or in a split state??

Hi it is CM/SM/SMGR 8.1 installed at site with all users using IP phone with H.323 firmware. Yesterday at morning all phones went down for around 35 minutes and automatically came up. I checked the history file from ASA but could not found any error or warning message. Admin IT is asking for the...

Guys what is the command of displaying the LogIn and LogOut agents with Avaya site administration. Would it show also if some agents is on ACW or away with a reason code? It is CM 81. with Latest CMS. I wants to check from ASA not from CMS due to some reason.

Hi all. We have 15 application installed on two different VM machines. VMware version is 5. Some Vendor told us to get the VCenter application to manage these multiple applications. They also told us that VCenter application will automatically and manually create an image of each application...