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HAUNTED CALL
Hello everyone! I´m in a mistery-call-behaviour situation. This is a local number associated with a VDN (43725). This VDN performs some programming steps in his vector (220), and then the call is transferred to a second one (for measure proposals). This second VDN (61437) queue the call to a...- Pantnet
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
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Abandoned call counted at Second Skill of Three
Hello everyone, my name is Joshua and I will be very grateful if anyone can answer this mistery. I have this vector: As you can see, the calls are queueing in 3 skills at the same time. The other day 1 abandoned call appear counted (split/skill table) at the 2nd skill. Reading...- Pantnet
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
