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Hey All! I have ran into another snag and was seeing how this works for you. We have AADS setup using LDAP auth. We have DNS setup to auto resolve the server when a user enters in their email address. The part that we would like is for single sign-on to work. I didn't know if this is possible...

When using AADS I have the setting to configure the SIP_CONTROLLER_LIST with the list I want the client to use. This is marked in the global setting of AADS. When going to https://servername.domain.com/acs/resources/configurations the controller list appears to be what PPM is sending out. The...

Hi all, I seem to have fallen into a very similar problem as this thread. https://www.tek-tips.com/viewthread.cfm?qid=1797956 . I couldn't add to that thread, so forgive me for starting a new one. The problem I am seeing is when I hit the AADS server via web browser, the dynamic configuration...

A few questions to start. Has anyone setup AADS to work with Agent for Desktop? The end goal - have a user enter their email address, then creds, have agent for desktop download config and be done. We have installed AADS. This is tied into AD. We have Majority of the DNS records done except I...

I am submitting this post to help others that could be using Avaya One-X agent for a call center in a work from home setup. We had an issue where the Agents could not hear the zip tone with the Avaya One-X agent. We knew the tone worked on site, and focused on the client software. We found the...

I am struggle to get this to sink into my head. Reading https://downloads.avaya.com/css/P8/documents/101026873 pages 73 on, and I cannot get it to work. Here is what I want to do. I want to take calls destined to 123-456-NNNN to one session manager (at a second site) then all other calls to...

I have been playing with standing up SMGR 8.0 and/or 8.1. I have found it difficult to do a data migration as I cannot figure out how to enable the root account. I did a hack just to make sure I could get through the process. To run the data migration you need to be root. It states in the doc...

This issue appeared once we upgraded CM to 7.1.3.4 from 7.1.3.3. CM was the last to upgrade, AES was done prior with no changes to the function. I have read the release notes to see if there is a change in behavior, but didn't see anything that comes close to what I am seeing. We have a Call...

I have looked everywhere for this one, and I can't figure it out. In short, we are adding IP Phones (SIP) to our existing setup (SMGR,SM,CM) and are having a fun issue. When the IP phone user calls a digital station that has ec500, the person with EC500 has a messed up caller id. It is the...

We have two Session Managers and 1 SBCE to one provider and 1 SBCE to another provider. Each SBC run EMS on the box. We have both SM's defined in Server Config, routing and in server flows. On a normal operating day, everything works just fine. When we busy out one SM for maintenance, the calls...