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Hi , we have new business request that they need to send the Real time CMS feed to new host , so they requesting two more sessions. just wanted to know the procedure . do we just need to get the new additional session license from Avaya . or after the license made available , is there...

we are using Media server on MOH we seeing some strange issue - customers are hearing hold music on calls intermittently . on the CM list trace station we do see that Hold and unhold keeping happening back and forth but Agent is not even touching the HOLD button 10:01:46 TRACE STARTED...

we are trying to send the Historical and Agent logs to WFM server . its new integration . we getting the below error. ***************************************************************************************** 2022-04-26 01:05:02 INFO transport: Session 3 SFTP ERROR: check the log Couldn't...

I want to update a new Verint server ip for avaya CMS blue pumkin connector any help is much appreciated

We have new Verint server integrated to Avaya AES for recording. but we need to add that server in CMS server in blue pumpkin interface . so that every 30 min the historical and Agent report will be sent to Verint server .

Hi, We have an ongoing issue with agents logging in 2am morning . We are not sure how this is happening...we have " automatically sign into acd server * option unchecked . So is there a way that we can check what time agent logged in from cms supervisor report

Hi All, please help me what is SSC ? is it Avaya CM feature or AES ? or Verint or 3rd party feature . how to make use of that SSC and how it is used in recording

Hi , we have an IVR message that plays at AEP some strange issue reported by customers. they intermittently hear the same announcement. Bad call--- 1> when the customer made a call , they hear the announcement and it stops and again it starts from beginning. 2> on the cell...

Hi I wanted to check with you If the CMS VM is hung and if we reload the ova to another esxi do we need to restore all the CMS data again to the system. Could anyone share those details

Hi all We have an issue with Avaya cms We have avaya cms on esxi 6.0 We have our cms admin backup scheduled to run on every month 10th And our CMS backup type is NFS So whenever the NFS paths gets unmounted the CMS serevr gets hung and it won't let login via ssh. And eventually we need to...

Hi , We have cms Version 17 on esxi 6.0 Does it support vmotion

Hi, I have a voicemail number.. It has a greeting recorded....post the greeting it says press 1 to disconnect Press 2 to leave a voicemail someone on the system Press 3 stay online something......... Not sure why this is coming I don't see this message for other vm box...after the greeting...

Hi All, I want to know what this " check skill " step does could anyone help me

Hi, Our MACD team added 100 + station and agent id to cm from ASA. And we still don't see it in SMGR . Could anyone tell me how it works How long it takes to see the chnages in SMGR. Do we need to do anything in SMGR manually??

we don't want the zero out option during the greeting when the call hit VM. please let us know

Hi I have a question on audio group. Example - I have a audio group and I got some 6 boards in it and the audio file is only on 4 boards of it. Does the call send request to the other 2 boards to play the announcement where Audio file doesn't exist ??? Or it will only play from the board...

What is NSM stands for and could you please some idea about that message

Hi, We have macd team who make changes from smgr to cm. They have done save translation all from smgr. Looks like database corrupted since then. Will it be okay if they do save translation all from SMGR

Hi All, we have our CM corrupted right now. Its been more than 15 days that its corrupted.(6th November) so we planned to restore the good backup (5th November ) to CM and whatever the changes that are done after the 6th we need to redo it. can anyone tell me the best way to do it I mean how...

Hi All, I have MOH on audio group 2. It's intermittently working. When I trace it I don't see any issues with gateway or Val board. And audio file is on each gateway and Val board.