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  1. DrowingInNortel

    Changing DNs and mailboxes

    Someone is moving offices, but their current phone cable is damaged and not working, so I can't simply change the physical location of their phone with Set Relocation On. I can change the DN in the new office to the old extension, but it doesn't seem to be changing the mailbox number (i.e...
  2. DrowingInNortel

    Call Forwarding mystery

    One of my extensions does not have call forwarding set up, but after 2 rings it is forwarding to another extension in the building. I am at a loss - any suggestions?
  3. DrowingInNortel

    Call Centre Reporting

    Trying to get some basic reporting for my Call Centre, but am having difficulty figuring out if that functionality is even available to me. I'm not sure which version of as I"m not sure where to find that info. Any advice would be great! My predecessors did not leave me set up for success...
  4. DrowingInNortel

    Extension confusion

    Calling the same extension from a phone inside our system vs calling into our administrative line and punching in the extension is leading the calls to two different phones. Any suggestions on where to start looking at why the same is extension is leading to two different places?
  5. DrowingInNortel

    Call forwarding to external number

    Trying to forward calls to an external number, when I type in 9 before typing in the cell phone I want to forward to it's invalid. I've read that I need higher than 4.1 software to forward externally, but can't figure out which version I have. Does this sticker on the phone tell me which version...

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