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Hello, A customer called us and informed us that they have been hacked into. They have a MICS with a T1 and DID's not sure of the software version. Also ahve a NAM,also not sure of the software version on it. They got clipped for a $14,000.00 bill for calls to the Philippines. Are the two ways...

Hello, Is it possible to have lines appear on a KIM module or CAP module? A potential customer wants a MICS with 4 trunk modules. The reason they want 4 trunk mods is they may go up to 56 lines. Each line will be assigned to one extension. Each extension is being treated as it's own business for...

Hello, I've looked thru the CP 100-150 CD and found nothing about this. Will a CP 100 work on a CICS that was installed about 6 years ago with 2 digit extensions? I would like to change it to 3 digits.I saw in the manuel that it is compatible all the way back to 3X8. Just want to verify if it...

Hello, I was just wondering if anybody else had an opinion on this? What do the rest of the seasoned techs on this form think is a fair salary for a tech with 15 years experience. A lot with Nortel. Not a lot with circuit setup but some both PRI and straight T1. Voice Mail but needs some...

Hello, Will hunt groups be avalibile on CICS with 6.1 software if 2 digit extensions are setup on the switch? I always start them with 3 digit. This installer didn't. Dmac,

Hello, How do you access these switches thru the network. I've tried the IP addresses of 10.10.14.1:6800 and 10.10.10.1.6800 and I keep getting page cannot be found with the browser.I cannot get access thru dialup anymore,message comes back with 777 error and the modem is not working properly...

Hello, Got a customer that moved into a new office and we installed a CICS with 4.1 software. Call Pilot with 2.0 software. The CICS they previously used had 4.2 software with a Flash mail,not sure of the software version. They now don't get the message waiting light comming on when a message is...

Hello, Here's one that is making me pull my hair out. Got two MICS with 6.0 software in each. Original MOD has PRI T1 with DID's, extensions start at 8500. It has second T1 card and is networked to the added MOD. It is PRI-A.It is in tne next building. It has a destination code with dial 7...

Hello, Got a customer that would like to upload wav.files to a Call Pilot 150. They would get the file from corporate and then upload to CP. They want to put them into something like information mail boxes on the CP. Allowing other employees to call in and get the info.Is this possible? Thanks...

Hello, Is there any way to stop a T 7406 from going to sleep after 15 seconds. Maybe setting it to never or after several minutes.I have a user card and it doesn't say if you can take that feature off the set. Dmac,

Hello, I have an IBM T-22 laptop that I'm trying to install RH 9 on. I have it set to boot off the CD and it gets to the main screen with the boot up options. I've tried all boot options and it goes thru the media check and stops with the cursor just blinking at the bottom of the screen. No...

Hello, We just upgraded a MICS from 4.1 XC to 6.0 XC. They have a PRI. We also added a second T1 card to the system and it links another MICS in another building thru another T1. We can't dial international calls now beginning with 011...the display shows calling HG 26. The system has 4 digit...

Hello, Myself and another tech are going to upgrade a MICS with 4.1 to 6.1. We have a backup of the programming that I did a week ago. We have upgraded the vioce mail already, NAM. First question: What are the recommened steps to do the upgrade successfully? Second question: Can this be done...

Hello, I was just curious if Nortel software like NRU or other utilities will work with a PC with a distribution of Linux like Red Hat or SuSe as the OS on the machine. Dmac,

Hello, I installed a second 7406 on a customers base unit. When I tried to set it up in the second port off the base all I could get out of it was (Scanning). I removed it and plugged it into the third port. It came up and works,only now it will say out of range intermittently.When she is on a...

Hello, Can an Enterprise Edge 100 programming be accessed by Feature ** 2663444? I have a customer with one and I have tried this and it won't come back with password. I can get into it by dialing in and entering 10.10.14.1:6800. This is a real pain,they don't have enough analog lines to go...

Hello, I Installed a Call Pilot 100 today and it would not bootup. The bottom LED would only blink fast I'm not sure if this is related to this Faq thread799-735419. What's really funny is I had this unit on the test bench and setting it up to get into the browser to program it. Got in with no...

Hello, I got to make a CCR tree on a CP100. I know that you can have 8 paths on the home menu. I got a situation where I have more transfers than 8. Can I for example, have the message say to talk to Phil, John, and Bob press 1. And the next message for the submenu say for Phil press 1 for John...

Hello, I checked a MICS with 5.0 software this weekend with a problem with the lines not releasing in a timely manner. NAM voicemail. System has 12 lines. Checked them and none of them were set to Supervised. I changed them to supervised and rebooted the system. After the reboot lines one thru...

Hello, Whats the max amount of KIM's you can install on a MICS with 6.1 software? Dmac,