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Hello guys, We have an old MiVCR that we lost all of the data on it and the only thing that we have is the vmdk disk including all the PVD files. I asked to our developer team to help me out on creating a report based on MiCC reports and attach the appropriate PVD to them. So, here is the...

Referring to(thread1329-1649791) This problem can be solved by going to YourSite Explorer> Media Servers> Location> "Set minimum and maximum digit to dial locally" to default value which is 0 Then run summarize data again.

Hi We need to restrict some supervisors for not having access to the others supervisors agents list and their shifts. Is there any way to do this? PS: I'm aware that we can restrict the monitoring (MiContact Client) for supervisors and create some profiles, but I couldn't find anything to...

Hello everyone, Recently, I was trying to customize the queue public-facing for different queues. According to the documents, I edited chat.public.config.js (Down the list, ChatQueues) and when I did refresh the related web page nothing showed up. When I try to edit the DefaultConfig (without...

Recently, I've tried to use Ignite for SMS. According to the documentation, after registering in Twilio, we have to send a request url to: http://twimlets.com/echo?Twiml=%3CResponse%3E%3C%2FResponse%3E&. Unfortunately, I was not able to do that. Any of you have any idea about making a request...

Hi, I have an SIP trunk with PSTN. We use different phones such as Mitel 6940, 5320e, 5312 and 5505-Sip. All of them act finely on incoming and outgoing calls. But also, we have some 6863i sip phones. In outgoing calls we haven't had any problems. But incoming calls make me a little bit...

Hi, I ran a SIP trunk via MBG and I have the number 78434XXX. For the Fax I should set the number of 222. I have T.38 and Compression licenses and also I installed DSP II card. I set 222 as generic sip and registered it in "ventafax server". I can send fax but for receiving I have 2 problems...

Guys, Recently I had to upgrade a server from MCD 6.0 to MCD 8.0 (14.0.0.97 to be more specific) for a client. We have a combines of 52XX series, 5360, 6863i (configuring as sip) and 6940. Everything goes fine until it comes to configuring 6940 as MiNET. We ran DHCP server on Cisco switches and...

Hello guys, I've been facing a problem for a while when I use MBG as a gateway between Mitel MXe III and PSTN sip trunk. I have 68781000 as my DID number, I haven't had any problem in my outgoing calls but in my incoming calls I'm failed. As I captured the packets via WireShark I realized that...