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I have a SV8100 where the auto attendant picks up and the user presses 0 but the call is not going to the operator ext 321. 47-13 is defined as Unscreened transfer to 321 on 0. One odd thing, if a caller presses 4 it comes back as I did not recogonize that command, then plays the greeting...

I know with a BCM 400 ver 3.7 or earlier you are able to perform a reboot remotely. Is there any way to reboot a BCM 400 ver 4.0 or 450 remotely if you have access to the main splash page?

I have a weird one. We have a customer with multiple BCMs though out the network at different locations. I can put in the IP address and hit the web splash page but won't connect via element manager. Its not until we reboot the BCM that I can connect, then this will last about a day or so then...

I have a system with a bad ECR-E card. I am having a hard time trying to find another one. Does anyone have any suggestions? I am trying to get a night ringer going. I though of using a SLI card and program the analog port to ring in night mode but I found out you cannot program the single line...

I have a customer that has a MICS 6.1 with a call pilot. Calls come in and table 1 plays a greeting and the caller presses 0 to talk to someone. The call is transferred to a hunt group (broadcast) on 4 phones. If the call is not answered within 4 rings, we get a "The operator is not available"...

I now have tried 2 hard drives and both have failed. I have a corrupted hard drive in a BCM and replaced the hard drive with one that is imaged to a 4.0. Power down the BCM and installed the new hard drive. System comes back up and works and the Nortel services are up and functioning. All solid...

I can download the database through PCPRO but cannot upload. I get this error when I log in "the system doesn't have enough license (256 port max port license) to accommodate this PCPro data" Is there a way to fix this or a temp fix?

Does anyone recommend a company for tech support for NEC SV8100 systems? Something that can be done with a tech on site over the phone?

I have a couple of DIDs on a SV8100 that is not ringing the analog sets its programmed on. At first, I thought maybe the sets are in DND and had them try picking up the handset and dialing 7470 but they only get a busy signal when trying that. In 22-11 The received number is correct and the...

I have a site that would like their system call forwarded when the system goes into nights to a cell phone when someone calls their main number. The system is already programmed for manual night mode on the attendants phone. I just don't know where the phone numbers are programmed for night.

Is there anyone who still has access to the KRS? I need a BCM Bit Tool auth code generated.

I am trying to image a 4.0 hard drive and I lost my access to KRS. I have a ID number I need to get access to. Is there a way to pay to get a auth code to BIT Tool?

I have a RSA token where I log into a VPN network to access BCMs on the company's network. Currently I cannot log into 3.x sites <says cannot log into bcm server>, I cannot perform back and restore operations on 3.x versions. As far as BCM4.0 versions, I can do everything except software...