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  1. Phuong Tran

    IP Office SM Line

    I want to connect a new IPO Server Edition to an existing Aura System (CM, SM release 8) to make calls between sites. What Trunk License do I need on the IP Office system? Does it require the SIP Trunk License or SM Line License is enough? Because SM Line license is 0$ cost, if SM Line is good...
  2. Phuong Tran

    CCMM_7.1.0.3.23 patch file download

    My customer has ACCS release 7.1.0.3, they got issue outbound calls did not delivery to agent although OB campaign status show running. I found the SOL: https://support.avaya.com/ext/index?page=content&id=SOLN351991&viewlocale=en_US said we need to apply patch AvayaCC_CCMM_7.1.0.3.23, but I...
  3. Phuong Tran

    Can't access directly to Definity

    Hi, I tried to connect directly to TERM port behind Avaya Definity but the laptop did not pull out anything. My connection as below: TERM port => DB25-to-DB9 => DB9-to-Serial => Laptop Can anyone advise me this connection is correct? and pinout DB25 to DB9. I attached picture for...
  4. Phuong Tran

    Capture PMS log realtime

    Hi all, We have a PMS link between CM 6.0.1 and Duvoice PMS, i need capture all transaction log that PBX sent & receive from Duvoice PMS. I have setup PMS log Endpoint in system-parameters hospitality point to a PC, port 51001. On that PC, i use putty to telnet/ssh to PBX port 51001 but nothing...

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