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  1. NorVayaTech

    Avaya ERS 4548GT-PWR POE Issue

    We have few sites with IP Offices and Avaya 4548GT-PWR HW12 PoE switches. The equipment is connected to various battery backup units. Whenever the power goes down, all IP phones and access points restart, and when power comes back, they restart again. Based on some research, we found that there...
  2. NorVayaTech

    IP Office 11.1.2.4 SIP trunks hunt group twinning issue

    In the previous releases of the IP Office (eg. 9.1.12, 11.0.4.2) mobile twinning was working as it should. Starting with early releases of 11.1, this feature stopped working properly. If you would like to see original CLID of the caller, it was enough to set for Local URI and Contact to use...
  3. NorVayaTech

    IP Office 11.1.2.4 System Monitor issue

    We have an issue with connecting to the System Monitor on fresh installations. Everything is working fine when the systems are upgraded to the same release. We never had this kind of issues with previous versions. What could be the reason? Thank you
  4. NorVayaTech

    Avaya IP Office User Portal Issue

    We have Avaya IP Office 11.1.2.4 with Voicemail Pro on UC module. For some of our users we would like to implement User Portal application. Everything seems to be working fine, except when we try to play voicemail messages we are getting warning "Failed to fetch message. Please try again later"...
  5. NorVayaTech

    IP Office R11 with DECT R4 and 3735 handsets

    We have a customer with IP Office R11 requesting a wireless solution and I have few questions: 1. Is it possible to page DECT handsets from either desk or wireless phones? 2. Does PTT (Push-To-Talk) work without AIWS? 3. Is it possible to send SMS from one handset to a group of handsets at once...
  6. NorVayaTech

    Mobile Twinning passing original Caller ID plus Extra

    One of our customers is running 3 businesses using a single IP office system with SIP Trunks. The customer is using Mobile Twinning, and would like to see not only original party Caller ID, but also some indication whether the call was targeting Business A, B, or C. Is this possible with IP...
  7. NorVayaTech

    IP Office Essential 9.1.12 prerecorded greetings for AA, Hunt Group and HG name

    We have customer with an IP Office Essential 9.1.12 in need of using prerecorded greetings for Auto Attendant, Hunt Group name and HG greeting. In our test system (9.0.4) all three converted recordings work as they should. When we move these converted recordings to 9.1.12 system, only AA...

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