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Hi, We are running MIVB Release level: 10.0 SP1. I am having an issue where by using the desk phone is showing as a live call on the Micollab. The exts are all in a PRG as per below. For example. PRG is 80565 Ext 80565 is the Micollab Softphone 840565 is the 6905 Deskphone 808565 is a...

Does any one have any idea on how you can amend a Grandstream HT 801 to pick up on 1st ring? (if possible at all) I have one linked to a tannoy as a generic SIP running of MiVB v9 and it answers but only on the 5th rign? Cheers Rich Many thanks Richard

Hi - We are running MIVB 9.1 SP2 alongside MICC 9.3.4.0. I have configured everything for Agent Greetings and can hear the greetings announced to the agent upon answering a call, however the greeting prompt is played about 5 seconds in to the call. I cant see any timer on anything around this...

Hi - Was hoping someone maybe able to shed some light on a weird issue we are having We are running MIVB v9 along with MICC v9 and for some reason when placing a call in to a queue it doesnt always go to the agent with the longest idle time. My understanding is that by default this is how it...

Hi - We have some agents home working and they have an annoying issue where when they place a call on hold the agent gets hold beeping in their headset. Is there anyway to get rid of this from the agents side. The customer gets hold music which is great but sometimes the agent needs to place...

Hi - I am running MIVB V9 alongside Micollab V9 and MICC v9. Does this need to be addressed from a MItel POV? https://www.ncsc.gov.uk/news/apache-log4j-vulnerability. Cheers Rich Many thanks Richard

Hi, Does anyone know if there is any way to either export all the employees I can see in MICC Employee tab or get to them via one of the MICC server folders? I want to run a compare with what I can see in the MiVB system as I think there are differences. Ideally by running this in to excel...

Hi - We seem to be getting agents having stuck/hanging calls sat on Ignite, sometimes for over an hour after the call actually ended. This is causing issues as it is stopping teh EHDU Agents making outbound calls. Is there anyway that these calls can be killed manually? We are running MiVB v...

Hi - Is there any way that you can see which agent Grp an agent is on a call from via Ignite? I have multiple agents covering multiple agent grps but can only seem to see if that are on a call, not which grp the call is from? Am running Ignite Version: 9.3.1.0 Cheers Rich Many thanks Richard

Hi - We are having issues dialling a 10 digit number either via Micollab or Ignite. (11 digits is the standard UK tel number). I can dial the 10 digit number without issue via a desk phone (5320) but not via Micollab. I just get a number not recognised error. Is ther a setting anywhere on...

Hi - Is there any way to block a caller on the MiVB without having to send them to an IVR Port to send to MiCC/YourSite and then block via the ANI List? (this works fine for blocking calls to one particular ext) I have tried using the caller based routing service and putting the caller ID in...

Hi - I am getting the following alarm - using Micc v9 with Mivb v9.2 <item> <guid isPermaLink="false">0204697d-f6ff-4b08-ae38-30f350174cf6Online Delivery Queue_S,Main Callflow</guid> <link>http://micc.mitel.com/kb/SystemMessages/ALM0045</link> <title>ALM0045 - IVR workflow...

Hi - I am running Micollab 9.2.0.104-01 & MiVB Release level: 9.1 SP2. One thing that would be really handy is for an agent using Micollab to be able to see/search the Telephone Directory in MiVB. When doing a Micollab search it will show you other users with exts but it does not show you when...

Hi - I have agents that are set up to use the Micollab Softphone and all works fine but when I add an EHDU licesne to the agent it seems to stop the Micollab soft phone from working. By adding this EHDU it changes the number on the Softphone (bottom Right in MIcollab) to the mobile and when...

Hi - We have recently installed and started to use the Micollab for home working as part of our contact centre solutions due to the COVID pandemic. All works great except when an agent wants to speak to a 3rd party as a consultation call. If the phone is engaged at the other end the agent gets...

Hi - I am trying to get tho the bottom of an auto answer issue that I am having on a new SIP service we have set up. Basically we are moving from a connection with a Contact Centre Platform from IFS called MPL to their new Imedia platform. The current MPL connection is linked to my MiVB via an...

Hi - I am trying to work out what the codes in the trans conf fields mean. In particular the R code - I am guessing that it is Reseize but need confirmation if anyone can help I am running MICC v8.1 - Pic attached of the field with the code...

Hi - I am running MiVB v8 and have some EHDU that this morning are randomly getting put in to a Reseize timer. From what I can see this happpens when the system thinks that the ACD agent is on an external call to the system but they are all adamant that this is not the case. I have lowered the...

Hi - I am running YSE v8 alongside MiVB V8 and was wondering if there is any way users in Web Ignite can have their roles ringfenced so they can only see specific queues/agents/stats? Cheers Rich

Hi - Hoping someone can help me on this!! Running MICC v8 and one of the staff here was trying to create an few Employee Grps on YSE using the Quick Set up. Somehow they have managed to create 78000 (yes that many)!! Aside from deleting page by page at 100 per time is there anyway around...