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I have a Vector that checks certain conditions and then routes the call to the hunt-group 3000 with the extension number 10000. The hunt-group consists of multiple members (the posted configuration has been sanitized). The hunt-group has the coverage path 3000 with the first point being a...

Hi All we have an extension that is permanently forwarded to a remote phone number. The owner of that remote phone number wishes that the CPN of the extension is displayed when a call comes in from the forwarded station, instead of the CPN of the original caller. Is something like this...

Hi all I have a Windows VM with a connected user where there's always an instance of Avaya Site Administration running. The reason for this, is that a report of a vdn is created daily (list bcms vdn xxxx) and then sent via e-mail with the reporting tool of ASA. When there's an interchange of...

Hi we would like to remove the automated greeting, the one where it says "Record your message after the tone. When you finish, you can hang up, or press 1 for more options" when a call is transferred to a voicemail. We have recorded our own greeting and saved it as an announcement that is...

Hello everyone we have an employee that is exposed to considerable noise levels in one of our stores, such that he doesn't hear his phone when it rings. We had a similar problem in one of our other stores, so we installed a flashlight that should blink when someone calls the employee. Our...

Hello Everyone, I'd like to combine the functions of a coverage path and a coverage time-of-day with internal and external calls. The coverage path should only apply to internal calls and the coverage path only to external calls. The reason for this is, that customers shouldn't be able to call...

We have a Vector which we use to route calls to a group of people. We either play some announcements if the the shop is closed or queue-to a hunt-group if it's open. In each case where the call isn't answered it ends with an AUDIX System where the customers can leave some message. The users in...