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  • Users: jhk_7
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  1. jhk_7

    Calling number displaying as a name or text

    Hello guys, I would like to ask you if it is possible to swap the specific incoming number into a text (globally-not on particular phone). For example : if the number xxxxxxxxxx is calling the Avaya system is swapping it into a text and displays as "do not answer" or something similar. Please...
  2. jhk_7

    Problem with duplicated calls when 404 Not found

    Hello, I have a problem with calling via SIP to non existing numbers. Avaya SBCE + SM1 + SM2, and when i call to non existing number via SM1, and i am getting the 404 Not Found from provider, the SM2 is trying to get the call again, so all my calls are duplicated. Do you know how to avoid it...
  3. jhk_7

    How to import contacts (e.g from txt file) to AVAYA IP phone 9608/9650 ?

    Hello, can someone halp with this theme as in subject? It is also possible to import one file to all of phones in company? Regards, jhk
  4. jhk_7

    How to hide the number and put the VDN name, when the call is transfered

    Hello, I would like to ask you about my issue: When I call to number "X" in my company, the agent is telling me about the wrong way and transferring my call to VDN "Y", then, when i am connecting with agent which is assigned via skill to VDN "y" but the agent see the full number of this VDN...
  5. jhk_7

    SIP trunk settings - can someone send me ?

    Hey, I have a problem with SIP trunk - calling party number is not pushed through CTI link, and i think that could be a SIPtrunk's or signalling group's settings problem. Could you send me the example of your config, please?
  6. jhk_7

    List monitored-stations is not match to AES security database

    Hello, I have a problem, as in thread's subject. Security database from AES is not match to CM 'list monitored-stations' information. I mean : i have for example 5 stations in AES (1111,2222,3333,4444,5555) but when i pick "list monitored-stations' i only get (1111,3333,5555). What could be a...
  7. jhk_7

    Calling Party Number is NOT displayed at the end of CTI link (CRM), but is displayed on Avaya Phone.

    Problem persisting only for SIP calls. When using ISDN signaling, all is good. There is no problem on CRM side. What could be a reason ?
  8. jhk_7

    Problem with Avaya Analyst on Windows 10

    Hello, I have a big problem with Avaya Analyst app on Windows 10. When i want to choose a report ( no matter which one ), application crashing immediately. When i was using Win7 there wasn't any problems with Analyst reports. Did you have the same or you know how to solve it ? Thanks in...
  9. jhk_7

    Button assignment on a "phone screen". Please help.

    Hey, I would ask you for buton assignment on Avaya Phones (e.g 9608,9650,4610) It is possible to set the 'release'(or other except call-appr) button on a first list on a screen ('phone screen')? If i replace the 'release' with one of these from first assignments (3x call-appr) it is not...
  10. jhk_7

    Site Administration : Is it possible to change the terminal size?

    Hello, Could you tell me if it is possible to change the terminal size (height/length)? Currently, the standard terminal (not depends on type) takes about 20% on a fullscreen window. I know that i can change a terminal's font size, but that's all. Thanks in advance. Regards
  11. jhk_7

    Avaya APC Supervisor MONITOR doesn't work on Windows 10

    Unable to connect to data services. The security certificate could not be validated" APC dialer's address configured good in HealthManager Do you know how to solve it?
  12. jhk_7

    Auxwork states in CMS

    Hello, I administered a new auxwork state with a new reason code (RC) as a auxwork "7", also with adding it to "change reason-code-names". But this auxwork isnt listed in CMS skill reports. CMS only displayed it as "7". If it is somewhere any file where can i change it? Other auxworks...
  13. jhk_7

    When the agent is on auxwork state (pause), internal calls can not be "bounced"

    Hello, Tell me please if it is a possibility to avoid getting internal calls when the agent is on a pause (auxwork state)? I tried to found a solution, but im shiftless. Could you help me please ?
  14. jhk_7

    [ACR] Problem with call recording

    Hi there, I have a problem with call recording, some calls are recorded weirdly. In some cases, there is the problem with recorded call details - agent's no/agent's name/IC number etc. are wrong. When I listen this call record, there is an other call, other client, other agent etc. I checked...
  15. jhk_7

    Auto-answer with ACD logins on Avaya 9608

    Hello. I have a issue with auto-answer feature, so i need your help guys :) Avaya 9608, CM 7 Auto answer parameter on station : acd Auto answer parameter on agent-ID: acd And it works only when the handset is lifted. I push the headset button, and call to external numer assigned to this...

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