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  • Users: randyb19
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  1. randyb19

    9611G and CM6

    I've currently got a 9611G connected to our CM4 system, aliased as a 9640. With the display screen of the phone set to 'half-width' only the call appearances display on the main screen, while all the other administered buttons are on the back screen. Can someone please confirm if this remains...
  2. randyb19

    96xx phones and Cisco 3550 PoE

    Is anyone running their 96xx phones on a Cisco 3550 PoE switch? If so, have you experience any power/rebooting issues? My site in question was installed without any issues. Now, 6 months later, some of the 3550s at the location lost power and the phones power cycled. The phones now get...
  3. randyb19

    Softphone v6 Setup Issue with Microphone

    Has anyone run into an issue setting up Softphone v6sp7 and once you get to the audio portion i get an error when it tries to config the microphone. The audio bar that is usually there is not visible and I am unable to move past this portion of the setup and, therefore, cannot complete the...
  4. randyb19

    SSO Website Changes

    Anyone else frustrated with the new changes Avaya has implemented on the SSO support website? First it was the sold-to administration. I can no longer input new sold tos to add to my list, they have to be 'presented' to me. I've waited three months for a new sold to to appear and it hasn't...
  5. randyb19

    4690 and Mute button

    I have a 4690 (code 2.300) that gets dial tone, but the users cannot activate the mute. They also state that when they have dial tone, the green lights do not activate either (but they do light up upon a power cycle). To see if it was a bad phone, I had them swap with a second 4690. After...
  6. randyb19

    EC500 Issue

    I've had an issue brought to my attention by an EC500 user where he is unable to "enable/disable" EC500 from the administered EC500 button on his phone. He states that there is a sideways square next to the button, and when he depresses it, the message "Contact System Administrator" appears on...
  7. randyb19

    2.704 Phone Code and DHCP Conflict

    I recently pushed the 2.704 firmware (still burning in 2.8 in our lab) to all phones and suddenly I've had three cases of 'DHCP Conflict' errors at sites that have never had issues before. I am wondering if this is an issue with the phone code. I understand what is entailed in that error and...
  8. randyb19

    Turret Phones

    Is there any type of solution being used that doesn't involve the purchase of a secondary phone system that would connect to the Avaya? I have one trader requesting a turret phone, so a full blown system is out of the question. Has anyone done this setup with Avaya equipment?
  9. randyb19

    IP Softphone RTU's

    This is part of an Avaya document that I received from an Avaya business partner. Interesting information: Clarification of Avaya IP Softphone “5 free license” Policy Date: October 6, 2004 Summary: The five IP Softphone licenses bundled with new purchases of Communication Manager should be...
  10. randyb19

    ASA and Citrix

    I am having an issue with ASA under Citrix. When trying to use GEDI, I get a message that ASA is unable to acces a file and it wants me to try a reinstall. GEDI will run after this message, but it runs like emulation, rather than the nice sortable columns. I believe this to be a 'rights'...
  11. randyb19

    VoIP Trunking

    What is the maximum nuber of channels that you can have for a single signaling group in a VoIP Trunk? I've heard anywhere from 30 to 36, but I wasn't sure if there was a concrete answer.
  12. randyb19

    8300/8700 Time Synch

    I've setup my 8300's and 8700's to synch time with our corporate time server. Does anyone know the how often in which the PBX's time will be updated? or if there is a way to set the frequency?
  13. randyb19

    TFTP Server

    Is anyone using something other that the TFTP server provided by Avaya. Specifically, one that runs as a service on NT/2000 rather than an application. It is a headache having to leave a system logged in so that the TFTP server can stay up and running.
  14. randyb19

    Has anyone implemented their NICE b

    Has anyone implemented their NICE backups to their corporate SAN? We are looking into this option as we add a fouth recorded site. I would like to here some customer feedback on implementation and use since I am so accustomed to popping in a DAT tape to retrieve a call. Thanks!
  15. randyb19

    Onsite Avaya Training

    I know that not everyone in this group can accomplish this, but I still think it is a great suggestion. Our company payed for an Avaya Software Specialist to come into our office and give us a 'day of training'. The best part was, the SS showed us how to use the Manuals on CD to hunt down and...
  16. randyb19

    IP and TFTP Server

    After reading the Avaya instructions on the TFTP server can be used, one option is that the IP phone code can be 'sectioned' off if you have 2+ locations. Thus, the IP phones at one location would download new code from a separate directory than another location. The only use I see from this...
  17. randyb19

    Folder Sorting

    All of the sudden my folders are defaulting to sort files within by date rather than name. I have tried sorting the files by name then using the folder setting, 'Like Current Folder' and that doesn't work. Is there somewhere else that I should be looking?
  18. randyb19

    Console Software

    Currently, we are using Avaya's PCConsole software and I am looking at their eConsole to upgrade. I am not too impressed with the feature set that the upgrade offers and so I wondered what other people were using. If you use something other that Avaya's console software with your PBX, please...
  19. randyb19

    NICE and WinXP

    I found out today from my NICE sales support that an upgrade to Version 8.8 will be required if you are going to run the applications on WinXP.
  20. randyb19

    Telecomm Job Titles

    Does anyone have generic list for Telecomm job titles and their descriptions? I know that the Avaya users group used to send a document out each year that listed standard Telecomm job titles and their duties. These were generic based on what the users were reporting. If anyone has that...

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