Search results for query: *

Customers IPO is currently on R6 and they would like to upgrade to 9.1 Please can someone let me know if I have to upgrade to 7 then 8 then 8.1 then 9.0 then 9.1 or will I be ok to skip some of these? Also will the only upgrade licence I require be the 9.1 upgrade licence? TIA,

We have a customer with Avaya One X with an IPO V2 on 9.1 They are using UC Module as the server. They have remote workers which are using communicator. They are receiving the below message; Unable to connect to One X Portal Network Connection Unavailable The application will now log out and...

A customer has an IPO on R9.1. They would like to use a deskphone in the office and softphone from home so I bought them the teleworker licence. This has come up with a licensing issue when I try to connect (either through public IP or local IP using a VPN) and I have since found out that...

How can you send the remote party ID for a SIP call? The SIP provider is not receiving it and requires this for withheld calls. From: "Anonymous" <sip:anonymous@ip>;tag=..... - This is correct. However we need the below header to be sent. Remote-Party-ID...

Hi I am trying to set up an overflow so that it rings the first huntgroup for 6 seconds and then overflows to the next huntgroup for a remaining 40 seconds. Instead of doing this the call overflows for 6 seconds then goes back to the first huntgroup and then back to the overflow. Please can...

I have one SIP ddi doesn't seem to be working, it is set up exactly the same as the others and goes to the same hunt group but it just plays an engaged tone. This is the message I get on monitor. Any ideas? ********** SysMonitor v9.1.4.0 build 137 [connected to 192.168.64.10 (Cascade Cars)]...

Please could someone let me know if the configuration to get mobility working on android is any different from iphone. The customer cannot seem to receive calls using VoIP from a Samsung but they can on the iPhone TIA,

A customer is using an IP door entry on the Avaya and it is meant for external use outside of the building and the noise cancellation is causing them problems with voice quality. Please could someone let me know if there is an internal analogue door entry system recommended to work with the...

I am trying to send out the outbound CLI which has been entered using the SIP field on the user but it keeps sending out the SIP ID. I have entered the wild card * * * * on one of the trunks and have tried selecting internal data for all local uri, contact, display name and PAI but it still...

Hi, I have a Draytek 2860n and a Netgear D7000. All the same ports are forwarded so that we can use the preferred mobility Avaya app but the Draytek doesn't work and the Netgear does. Any ideas why this would be? We also had trouble with a Cisco ASA. Any ideas will be appreciated.

Hi, I have just set up power user licences over FQDN's for the first time and it was abit of a nightmare. First it wouldn't work over a Cisco ASA and then wouldn't work on a Draytek 2860 but it all finally worked over a Netgear D7000. If anyone can shed any light on why that might be I would be...

We have an IPO on 9.1 in a London office. They have a UC module and around 30 power user licences. They have a Cisco ASA in place. We tried to set up Advanced Mobility and softphones but their IT team was not very helpful when it came to forwarding the required ports to the phone system and the...

I have set up the preferred One X mobile app for the first time and it has not gone to plan. I used this guide http://www.ipofficeassistance.com/setting-up-one-x-portal-for-the-preferred-mobility-application/ and followed it down to a T. The app works over a VPN using local addresses but not...

I have a customer which has power user licences. They use both Avaya Communicator and the preferred mobile app through a Cisco AnyConnect VPN. The softphone works fine remotely with speech but there is no speech either way through the mobile app. Any idea what could be causing this?? TIA,