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  • Users: Tisty
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  1. Tisty

    Quick Question for Licences

    Hello Guys, It seems that disti has messed up some licences for us and put some under an SBC LAC. These have now been moved to the correct Licence ID however now the IP office requires the PLDS licence re-uploading. Does it require a reboot or anything like that? This is R11. Thanks, Chris
  2. Tisty

    HELPPPP! Upgrade Path

    Hello Guys, What's the process of upgrading from V7.0 (5) and going to 11.0 (4) ? Is there anything to consider? I've not touched Avaya for ages with upgrades. Cannot find an upgrade path. Thanks, Chris
  3. Tisty

    Issue with SIP Inbound

    Hello Guys, Hopefully you don't need much more, I am using SIPGATE, 1 channel only and I have 5 licences. See alarm when inbound call compared with resources. Any sugguestions would be amazing :)
  4. Tisty

    External Softphone Not Working

    Hello guys, Sorry if I've missed anything. Basically I have my lab environment and run a Softphone client (Avaya Equinox) works perfectly local on the same subnet as my IP office. I'm trying to route it externally from my phone when I'm off the network. Appreciate that this is a VM and I have...
  5. Tisty

    Remote Access Customer sites Alternatives

    Hello Guys, Our ISDN card in our remote access PC is really on it's last legs. It seems difficult to find alternatives I am turning to you guys to give me some ideas. I have seen USB to ISDN converters but not had any experience with them. Does anyone have any recommendations? Thanks, Chris
  6. Tisty

    Calls drops when trasfer is pressed

    Hello Guys, Just wondering whether anyone has hard similar issues where receptionist picks up the phone and presses transfer to direct it to the correct place and instead of the end user hearing on hold music the call just gets dropped. I haven't been on the customers site to witness this...
  7. Tisty

    Digit Manipulation IPO

    Hello Guys, Very familiar with IPO but occasionally my head cannot work out what the issue is. So I have a Mitel, CM, IPO. All routing is working every phone system has an extension of "5000" but I am prefixing them with a dial code before hand. (Note these are all SIP trunked together) 22 =...
  8. Tisty

    ICR Issues

    Hello Guys, Apologies if this has been touched on before, and I have been digging the forum quite a lot also. I am tearing my hair out with the IPO at the moment. I have set up SIP routing between Mitel 3300, Avaya CM and Avaya IPO. (I must stress there is nothing wrong with the routing) all...
  9. Tisty

    Sending DDI Digits, But stops internal calls

    Hello Guys, I am probably missing something simple here, however bare with me as I mostly work on CM. I am using the following code on some users "NsXXXXXXXXXXX" to send out the main DDI number. This is working fine, however I have set this on a users individual short code, I am guessing that...
  10. Tisty

    Deleting & Matching Numbers

    Hello Guys, Pretty sure I know this can't be achieved. I am working on bringing a customer who has 5 IP office sites and 1 CM site and allow site to site dialing. I have created H.323 trunks between all sites and numbered them 10,11,12 etc. At this point I will say dialing site to site works...
  11. Tisty

    Send specific digits when dialling a speed dial.

    Hello Guys, I am sure one of you would be able to help me in this situation. I have a customer with an ISDN 30 circuit but they only want the billing number to be presented. Which is fine so I configured in the ARS Ns01XXXXXXXX (This works fine and sends out the billing number) However they...

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