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We have a Nortel Meridian 61C and Nortel Symposium Server 4.0 Our agents use M3903 phones. Key 0 is the ACD-DN key and Key 3 is the DN Key. If all the agents of a skillset are busy on outbound calls (which require activating the DN key), is it possible that once an ACD call lands, it can be made...

Hi and Happy New Year to all of you.In one of my site is facing of lockout quiet often .This has started after upgradation of system from 11E to 11c Rls 4.Every time I need to disable and enable it to work. TN 006 0 00 02 TYPE COT CDEN 8D CUST 0 XTRK XCOT FWTM...

We have a Mer 61C. The CLI set in the CLID table works fine for outbound calls dialed over routes and trunks defined as DID, but does not work with routes and trunks defined as TIE. Can anyone help?

Meridian 61C VERSION 2921 Release 3. After a recent upgrade everyday, at random, some of the phonesets(M3903) get hung. The display goes blank, no voice, but the phone remains alive. It's status is shown as IDLE. The menus can be accessed using the phoneset buttons. Even a call can be dialed and...

We have a PRI circuit configured as TIE and belonging to a specific rout. We want to reconfigure it as DID and reassign it another rout. What are the changes and in which LDs we need to do? Please help.

We have ISDN PRI circuits, on which we requested the service provider to send CLI for outgoing calls. But the CLI does not pass up to the called party if on the originating set (Nortel 3903) has DDGD in CLS. When it is made DDGA, then 4-digit DN gets superimposed on the last 4 digits that the...

We have a Meridian 61C and M3903 phones. At times the 'Conf' key does not work. It happens randomly with any phone set. It is also observed that very frequently when we interact with an IVR and have to press buttons for DTMF, we don't get the desired effect. Sometimes the tones are clearly...

Can anyone help by spelling out the steps involved in configuring an analog (500) telephone set as ACD phone? How can ACD calls be forwarded to another DN?

How can I transfer an external call to a long distance line in a Nortel Meridian 61C PBX? Please help.

How the 'Observe' function available on Supervisor phones can be used for monitoring of inbound and outbound calls in a Meridian 61 C environment?

Can anyone help me with tips as to how the 'Observe' feature of the M3905 phone working with a Meridian 61C can be used for monitoring of not only inbound, but also outbound calls.