Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: z.e
  • Content: Threads
  • Order by date
  1. z.e

    Mitel MiCC Callback

    Hi Dears I have three questions about MiCC call back: 1. when the costumer want to request a callback. the system request the caller to enter his/her phone number. is it possible for the system that works based on caller ID? it means that the callers have not to enter their phone number (the...
  2. z.e

    MiCC Call back

    Hi Dears I have three questions about MiCC call back: 1. when the costumer want to request a callback. the system request the caller to enter his/her phone number. is it possible for the system that works based on caller ID? it means that the callers have not to enter their phone number (the...
  3. z.e

    MiCC CTI developer Toolkit

    In my site, the CTI developer Toolkit in MiCC license is True but Device Monitor can not connect to MiCC (the statement "is disconnected" is appeared in the below of Device Monitor). To solve the problem I have reinstalled CTI Developer but the Device Monitor can not connect to the MiCC...
  4. z.e

    MiCC Outbound

    when I configure outbound, the MiCC add two zero ad leading digits. It should mention that there is not any digit in Outbound dialing prefix. when I tick the external call in Make Call (in the outbound workflow)then the digits (two zeros) will be added. I do not want eliminate the zeros in the...
  5. z.e

    Micc Outbound workflow

    Hello Dears! I have configured MiCC Callback and Outbound.Callback works correctly. unfortunately, the outbound workflow does not work. I mean when I run outbound workflow, the MiCC does not call to the configured numbers (in Outbound Excel). I run the ccs trace continuous command, but there is...
  6. z.e

    Mitel Post call survey

    Hi Dears I have configured post call survey (attached image). refer to my configuration, I only can report based on menu branches. I mean based on good (1) and bad (2). I need to know the performance of each agent based on post call survey. I need a report contains the caller ID, agent, result...
  7. z.e

    why MiCC adds three digit to dialing digit

    Hi Dears! There is a problem in my MiCC. MiCC adds three "0" to dialing digit. for example, the customer number is 091xxxxxxxx. and the prefix for outgoing calls is "0" so I insert the "0" in your site, media site, location, prefix. I have run CCS TRACE in the Mitel controller and I found that...
  8. z.e

    MiCC Callback does not work!!!

    Hi Dears!! please answer my question!! the callback was configured on MiCC. unfortunately the callback port cannot conference the agent and external caller. It means that the LCD of agent's phone shows "Held by 6205". it should mentioned that "6205" is callback port number. :(((
  9. z.e

    MiCC 8.1

    I am going to configure the MiCC 8.1 and I have questions. I would be very grateful if you answer them. 1.Is it possible to play the voice for special numbers? For example, play the “there is not any flight in your city” for prefix No. “05”. It should mention that the prefix No. of city A is...
  10. z.e

    Call Transfer befor destination answer the call

    I have installed MXe III controller (MiVoice Business 8) in my costumer's site. Also, MiVoice Business Console 8 bundle is activated. Operators should call some numbers and transfer them to users. Unfortunately, firstly destination should answer the call then operator can transfer him to one...
  11. z.e

    MiCC: when agents login to MiCC through CRM, they will be logout suddenly

    I have installed the following items in my costumer’s site. • Mxe III controller: MiVoice Business 7 • MiContact Center: 8.1 • CRM: CRM is product of our company. The agents can login to MiContact center via CRM The problem: when agents login to MiCC through CRM, they will be logout suddenly...
  12. z.e

    I have check the data directory of

    I have check the data directory of Micantact center. There is not any smdr data in some days. I mean the SMDR is zero. So, I check the SMDR option and the class of service. All configurations are true. Please let me know, how should I solve this problem?!!
  13. z.e

    Call Waiting for Idle agent in contact center client Monitoring Mitel

    please let me know, why there is call waiting in the following scenario? There are 6 idle agents without any incoming call in a company. A costumer call to this company and I monitor agent by queue in contact center client. call waits for two seconds then go to the agent. why the call waiting...
  14. z.e

    Mitel: CCMweb Reporting

    When I am going to report through "Queue Group Performance by Period", there is not any data in "ACD call offered" column (at some hours). To solve this problem, I should do Summarize process!!! you can find report in the attached file. Bests...
  15. z.e

    analog Fax Mxe III controller

    Hi MXe III Controller is installed in my site in Dubai. there is a analog Fax in office. when a fax is sent from East Asia to my analog fax; there is not any data on paper. it means that paper is white. but, if the Fax machine connect to CO trunk directly, there is not any problem. I guess...

Part and Inventory Search

Back
Top