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- Users: TacticalPenguin
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Skill routing
Hello, I got a question regarding skill routing. I got a agent group named "Support". In this group, every agent has several skills. What I want to do, is to redirect my calls to the most qualified agent, with a simple menu. When the caller presses "1" in the menu, I would like to direct the...- TacticalPenguin
- Thread
- Replies: 3
- Forum: Avaya: IPOCC (Contact Center for Voice)
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[IP Office Contact Center] Issue while calling a topic
Hello, I am using IP Office Contact Center 9.1.6. I want to test my task flow, and to do so, I obviously need to reach my topics (which have 90X as internal numbers, let's take 901 as an example). To do so, I am simply calling 901 with one of my internal phone, logged as an agent. As soon as a...- TacticalPenguin
- Thread
- Replies: 13
- Forum: Avaya: IP Office
