Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: shgl2005
  • Content: Threads
  • Order by date
  1. shgl2005

    Trying to install digital expansion failed

    Hi, Our IP Office is running version 9.0.100.845 with DIG DCPx30 V2 installed on it and a bunch of cards we are trying now to install another digital expansion but it fails to run, from what I see the new expansion has different version 9.0.12 and up, is that causing the issue? and any...
  2. shgl2005

    any workaround to get new IP licence work without an upgrade?

    Hi, We have IP office running version 9, when we spoke to the partner to add more IP endpoint licenses they ask to upgrade the whole system to version 11 which will cost us a lot, and some application won't work as well because it discontinued any workaround on this?
  3. shgl2005

    1616 & 1608 restarting after system force shutdown

    Hi, we have couples of 1616-I & 1608-I which was working fine some tech came in and unplug the power grid then plugged it back in. most of the telephones are working fine but some will boot for few secs then shows the message "Restarting" and looping for indefinite. are these phones dead?
  4. shgl2005

    how to show the Lost Calls when all agents logged off?

    Hello, I'm using IP Office Customer Call Reporter for agent reporting like "Call Summary report" which will show all answer calls, lost calls and so on. but we have a problem here. when our CCR agents decided to go all logged out. customers keep calling and I can see him on the waiting list of...
  5. shgl2005

    "LongestWaiting" mode and call waiting?

    Hi, I have hunt group set as 'LongestWaiting' mode and i realized that it doesn't handle second call/call waiting the way as 'collective call waiting' mode work, When all agents are busy or logoff, the second call wont come along/rings with other appearance buttons like b=,c=.. till one of...
  6. shgl2005

    customers calling can't hear announcement

    Hello everyone, We have dedicated server for Voicemail Pro and Avaya manager, and i'm not so familiar with them. First problem: Outside Caller can't hear Announcement 1 neither 2, even if all agents on the hunt group (CCR group) are busy or logoff, the caller will stuck with music on hold...

Part and Inventory Search

Back
Top