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Hello Team, I noticed ACCS routes calls even though agents are already engaged. This makes agents miss these calls then the application changes Agents' Status to Not Ready in AAAD. I'm baffled by this. My thoughts were that it could be network-related, but I realise it's probably an Avaya...

Hello All, I need some help. Client want to change domain name. IPOSE 10.1 IPOCC 10 Client wants to change the network domain. I want to know the impact. For sure, this will mean certificates must be generated and imported all over again. Are there any pointers I need? Thanks.

Hi Guys! Can I get assistance in fixing this issue I'm facing..? I have CC agents in IPOSE using AAAD and CCMA. I have 2 line appearance buttons for each agent and have reserved last CA as well. This is because while on call, agents receive internal call which are just external calls being...

Hi All, I have CS7_8_16, IPO500 V2 ver 9.0. VmPro and CS are on the same server, but separate drives. Recently I noticed that calls are not being stored to the storage path E:\Calls. Each recording should have both xml and wav files. I only find the xml file. Thus, the record shows up in a...

Hello All, I recently faced this issue of not being able to play recordings on ACR. We have an IPOSE 9.1.0.0 build 437 installed at a client's. When I tried to search for some recordings, it only showed about 10 recordings but the agent had received about 20 calls at the time. Instead I got an...

I have this peculiar problem dialling into a conference bridge using the B159. Currently, I have an analogue GSM Gateway fitted with a SIM Card. When I dial the Conf number, that goes through and asks me to enter the PIN. The thing is that the phone never picks the digits. Tried several times...

Hi Guys, The challenge is that I'm currently unable to load the webpage. It's forever waiting I have tried reinstalling contact store, renaming the postmaster.pid file in path Program Files(x86)>Witness>postgresql>data as suggested in other posts. Also tried restarting the IP Office...

Hi All, I currently have a SE with two HDD's (300GB each). One HDD is faulty (amber LED). Clearly, this needs to be fixed. I took over from an installer who doesn't remember whether it's RAID 0 or 1. But since the server is still running, it's good to assume it's a RAID-1..? I want to know if...

I have Call Center Agents on IPOSE 9.1.0.0 build 437 and using Avaya Communicator ver 2.0.3.55 I set up the agents as Power Users using H.323 extensions in a CC group and have routed calls to the group. But I noticed that calls to the group are not presented to the agents using Communicator...

Hello Guys, I realised the HDD is red(100%) I don't have many media files on the server. Thinking something could be taking up space. Logs maybe? Has anyone encountered this? How do I free up space? Where to look and what to delete..? Thanks!

Hello Guys, I keep getting "No Ethernet" error message on one of the 9608 IP Phones. I plugged it into the switch and it worked fine. However, the message is displayed when I plug the phone into any other port from my office. I have tried using different ethernet cables. What could be causing this?

Hi Guys I was hoping to get assistance. I have 2 Sites A and B linked by H.323 trunk. Site A has the users while Site B has the PRI trunk. I want users to dial through the IP trunk then through the PRI. Each user has a DID number which should display to the called number instead of the...

Hi Guys, Could anyone help to playback older recordings? I did a re-installation of CS ver7_8_16 I think I missed a step. I maintained the call storage path (D:\Calls). The new recordings are being saved in a new folder. Tried copying the wav and xml files from the old folder to the new one but...

Hello guys, I need some assistance. I created an Autoattendant module in VmPro and has a Voicemail Collect Code: *XX. In the callflow, calls are routed to the leave mail option during non-working hours. Working Hours Condition (False) > Leave Mail (Success) > Disconnect. Everything works fine...

Hello guys, The challenge I am currently facing is that all calls being recorded in Contact Store are represented as Outgoing. Incoming calls are also being recorded as Outgoing. What could be causing this? Thanks.

Hi guys, The problem I'm facing currently is that ICR to a Sequential Hunt Group routes to 2 users at the same time. So one call rings at two phones until one user answers. My issue is that this makes the other user unable to answer other queued calls; prolonging queuing time for callers...

Hello guys, I recently created a SIP extension on the NS500 using a Lifesize Icon 400 and 2nd generation Phone. It says the extension is registered. However, I cannot call the analogue extensions from the SIP extension. When I try it the other way round, calling the SIP extension from the...

Hello Guys, I need assistance. I recently integrated Avaya IP Office V2 8.1 with Cisco CUCM 4.2 over a SIP trunk. I noticed all calls from Cisco users to Avaya users are dropped exactly when the call is answered. I did a trace on the Avaya and am assured there are no problems with the...

Hi guys, I set up the conference phone as an analog extension. I noticed that it is not possible to make conference calls. Initially, I thought it had to do with the trunk, but when on a call, there is no "conf" feature on the soft buttons to use in order to dial the second number even among...

Hi guys, I'm in a fix currently. I urgently need conferencing solution for the NCP but I cannot find any conference phone which is compatible with the system. Is it possible to make conference calls with the analogue and digital phones?