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So I cannot figure out where the extension ranges are configured in my Xpressions server.. I have certain extension ranges within my OS4000, that when I build an Xpressions mailbox, the entry for the message waiting signal and the voicemail (*) are populated with 1+ my local area code and not...

So I managed to mess up my Com Win screen somehow, and now instead of the history window popping up just above my command line, it's been resized and shows up in my command line and also appears with the blue tab at the top of the window... I cannot figure out how to get it back the way it used...

Going to be configuring SIP tie trunks to a Cisco and was reading earlier posts about using the SIP trunk profiles in the STMI rather than GKREG.. So I have a question about a message that displays in the WBM when I click on the Cisco UCM profile. I see in red letters at the top "PROJECT...

I'm getting the following error when I try to launch RTDS " javax.net.ssl.SSLException:Connection has closed: javax.net.ssl.SSLHandshakeException:No appropriate protocol (protocol is disabled or cipher suites are inappropriate) " It appears as though RTDS does not work with the latest version of...

Hi, Is there a way to change the default Operator for individual Xpressions mailboxes? I have a couple of mailboxes that I'm using as sort of a poor man's call processing box. The mailboxes are set to not accept messages, so when a caller has heard the entire greeting, the system prompts to...

Hi, I'm trying to configure a hunt group in order to have multiple phones ring at the same time when the main HG number is called. I would like to have the secondary extension of the phone (phantom exten) be the Hunt Group member.. For some reason though, the phantom extension does not ring...

I added some new Cornet trunks on an existing STMI board, and this message displayed after inputting the new TDCSU record. H17: CHECK THE AMOUNT OF DEVICE MEMORIES IN LTG 1 FOR D-CHANNEL CONNECTIONS, OTHERWISE INTERNAL BLOCKINGS MAY OCCUR ...

Anyone have the basic configuration settings to get an analog station configured on a Mediatrix 4102? I was expecting to just be able to point it to my HG card and tell it the extension number of the station I have configured in the 4000, much like the AP1120's.. But, no, this thing has so many...

Can anyone confirm the configuration / operation of the "HOLD" key on a CP200 deskphone in an OS4000 v8 ? I am replacing my existing Optipoint 500 phones as they go bad with CP200 phones. The issue I have is that the pre configured, or fixed key "HOLD" button does not work as a HOLD button...

Our Xpressions plays back messages, last in / first out. So if I had a voicemail left yesterday morning, and another one an hour ago, when retrieving my messages I hear the one from an hour ago first. Is there a setting in Xpressions that controls this so I could have the messages play back...

I'm trying to replace the telephone of an ACD supervisor extension, and I am changing the type of phone from TDM to IP. The way I have done this for my agent phones was to give the existing TDM phone a new extension number which free'd up the original extension and I was able to then build a new...

Hi, wanted to ask, to those of you with Call Center agents at your sites, what phone model are you using,? I am currently using Optipoint 500 phones and the Call Center manager is wanting to upgrade to something newer.. I was looking at possibly using the CP200 phones, but they only have 4...

This has always been a bit vague to me.. I am having to reconfigure trunks at all of my sites because we are going with new feature package offered by our vendor. This is going to change the number of incoming digits that are sent from the service provider, so I need to change my digit...

Hey so I'm trying to configure a new DNIT number that will go directly to an Xpressions mailbox. What I am getting when I call the DNIT is the Xpressions open tree greeting meaning that it is not seeing the number dialed.. So is there a way to get the dialed number, to get carried over to the...

So I have this really strange issue that just sort of appeared out of nowhere. I have Delay Call Forwarding set on my personal phone and have had it for a year or more.. Worked fine up until last week. Now, when an internal caller calls and I'm already on the phone, instead of hearing ring back...

Question, I think I saw this discussed here way back, so sorry for being lazy about searching... I'm pretty sure I can do this, but thought I'd check.. I have an HG3550 that is currently used for SIPq to another 4000 location, can I reconfigure a portion of the available trunks to be used for...

So my network team has decided that they need to change the IP address ranges at all of our remote sites. Great right? So I have 3 remote sites with a total of 5 AP shelves between them. Once the address of my STMI's change, all of the phones need to get updated with the new gateway address.. Is...

Alright, this is admittedly a really low tech problem that's driving me nuts... I have an analog station that has an Xpressions mailbox profile that has been working for years.. For some reason, the user no longer has broken dial tone to indicate a message waiting. I have gone into Xpressions...

Got a question for you guys.... How long would the downtime be when doing a soft restart on the A1 ? system is an OS 4000 v7. Just curious because I have been told the phones would be down, out of service, for up to 20 minutes. It's been a while since I was out running service, but I thought I...

I searched and did not find anything addressing my questions here, so hoping this isn't an old question... I have newly deployed Openstage 15 phones in both TDM and IP flavors.. My problem is with the message waiting key (MB). If there are no messages from Xpressions, and you press the envelope...