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  1. hitc9

    IP Office 500 not providing DNIS to CTI connect

    I have an Avaya Office IP 500 which uses a CTI Connect plugin to send incoming call data to our CRM system. When I turn logging on for the CTI, I can see that ANI has all digits but the DNIS field is empty. However, as far as extensions go, they show the correct DNIS information. Is there...

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